Sales Engineer

Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future.

We're looking for a Sales Engineer charging solutions to contribute to our company’s rapid and sustainable growth. As a Sales Engineer, you're responsible for serving as a technical resource and ensuring the proficiency of certified installers in Smappee's solutions, as well as collaborating with cross-functional teams to resolve technical issues promptly. Additionally, you will foster relationships with installers, support the sales team in aligning technical solutions with customer needs, and showcase the value of Smappee's products to potential customers.

Responsibilities

Product Support

• Serve as a technical resource for certified installers, offering guidance and assistance for complex installations, integrations, or troubleshooting scenarios.
• Ensure that installers have a deep understanding of the technical aspects of Smappee's solutions, including system configuration, integration with existing infrastructure, and troubleshooting techniques.
• Conduct thorough analysis and diagnosis of technical problems, escalating complex issues to the appropriate internal teams, such as engineering or product development.
• Collaborate closely with cross-functional teams to ensure prompt resolution of issues and maintain high levels of satisfaction.
• Maintain a comprehensive knowledge of Smappee's products, features, and compatibility with different systems to assist customers effectively.

Technical Sales Support

• Foster strong relationships with certified installers, providing ongoing support, training updates, and product knowledge sharing.
• Collaborate with the sales team to understand customer requirements and provide technical solutions that align with their needs.
• Demonstrate the value and capabilities of Smappee's products to potential customers through technical presentations, demonstrations, and consultations.
• Collaborate with the sales team to identify opportunities for certified installers to contribute to sales efforts and provide post-sales support to customers.

Requirements

• Bachelor's degree (or equivalent background) in a relevant technical field, such as electrical engineering/trade or a related discipline.
• Strong technical aptitude with the ability to understand complex technical concepts and articulate them in a clear and concise manner to both technical and non-technical audiences.
• Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships.
• Analytical and problem-solving skills to diagnose and resolve technical issues effectively.
• Ability to work independently, prioritise tasks, and manage multiple projects simultaneously.
• Familiarity with energy monitoring, smart home devices, or renewable energy technologies is a plus.
• Willingness to travel for face to face training, customer visits, trade shows, and industry events (including Internationally).

Benefits

At Smappee, you will end up with an inspiring job and exciting challenges in a fast-growing company. We work in a horizontal structure, in which each team member breathes the start-up spirit. Our headquarter in Belgium is situated in a brand new, high-tech and eco-friendly building with spacious parking space, bicycle storage, electric car chargers and its own restaurant. We offer remuneration according to experience. On top of that, we offer a job where you can truly contribute to a better planet.