IT Operations Support

We are looking for an IT Operations Support to oversee our Company’s hardware, software and computer networks. Bring your ideas, the wilder and the crazier, the better, and establish Flo as the go-to renewable electricity retailer in Singapore and Australia.

"It's surely our responsibility to do everything within our power to create a planet that provides a home not just for us, but for all life on Earth." - David Attenborough

About Flo

Hi, we’re Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy.

We do that by making clean energy as cheap as conventional energy, investing in smart technology to reduce our operating costs and passing the savings to our members. And yes, it's not impossible.

We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like-minded people who share our passion for technology and sustainability. You might be the one we are looking for!

What you will be doing

As an IT Operations Support, you will play a crucial role in maintaining the IT Operations and providing technical support to our internal team members. You will assist in resolving hardware, software, and network issues to ensure smooth day-to-day operations. Your expertise will be essential in supporting our company's IT operations and support management.

• Provide technical support to end-users via phone, email, or in-person, ensuring timely resolution of IT issues.
• Procure IT devices and equipment, ensuring compatibility, cost effectiveness, and adherence to company standards and policies.
• Install, configure, and troubleshoot hardware, software, and peripheral devices such as printers, scanners, and routers.
• Administer and maintain user accounts, permissions, and access rights in accordance with company policies.
• Collaborate with team members to identify and implement IT solutions to improve efficiency and productivity.
• Perform routine maintenance tasks, such as software updates, antivirus scans, and system backups.
• Assist in the setup and configuration of new IT equipment and software applications.
• Demonstrate basic knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP to troubleshoot network connectivity issues.
• Manage and support Mobile Device Management MDM solutions to ensure security and compliance of company-owned mobile devices.
• Utilize basic knowledge of Google Workspace (formerly G Suite) applications such as Gmail, Google Drive, and Google Calendar to provide support and troubleshoot user issues.
• Familiarity with basic functionalities of FortiGate firewall and UniFi network equipment for network security and management purposes.
• Configure and maintain Google Meet Hardware for Meeting rooms and audiovisual setups to facilitate smooth virtual meetings.
• Navigate and perform basic tasks in the Microsoft 365 Admin Center for user management, license assignment, and configuration of Microsoft 365 services.
• Understand and troubleshoot basic Single Sign-On SSO or Security Assertion Markup Language SAML connections for seamless authentication across multiple applications.
• Utilize Jira Ticketing or similar ticketing systems for managing and tracking IT support requests and resolutions.
• Document and maintain records of IT assets, inventory, and support tickets.
• Stay up-to-date with emerging technologies and trends in the IT industry.

You will be a good candidate if you

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• 1 to 2 years of experience in IT support or a related field.
• Strong knowledge of Windows and/or Mac operating systems.
• Proficiency in Microsoft Office Suite and other common business applications.
• Basic understanding of networking concepts and protocols TCP/IP, DNS, DHCP.
• Experience with Mobile Device Management MDM solutions is a plus.
• Familiarity with Google Workspace (formerly G Suite) applications is a plus.
• Knowledge of FortiGate firewall and UniFi network equipment is a plus.
• Experience with Microsoft 365 Admin Center, Jira Ticketing or similar ticketing systems, and SaaS management

Culture and benefits

• Get involved in company IT team development from the ground up to chart the future of Flo
• Work in an open-minded and dynamic environment with an enthusiastic team
• Budget and time to take on professional development courses
• Enjoy an attractive compensation package, generous time-off and work-life balance

Equal Opportunity Employer Statement

We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual's uniqueness is invaluable and helps make our company better.

Join a fast-growing electricity retailer that's making renewable energy accessible for all

We are looking for growth minded people who share our values and beliefs. We would love to hear from you, even if you feel unsure about meeting every requirement listed above.

Join us as our new IT Operations Support!