Technical Service Coordinator

Freedom Solar is one of the largest solar installation companies in the United States. Founded in Austin in 2007, our residential business serves Texas and Florida, and our commercial business has a nationwide reach. Our strong reputation in the industry is based on our dedication to quality craftsmanship and outstanding customer service. At Freedom Solar, our mission is to enable our customers to live more powerfully by harnessing clean, affordable, and reliable energy from the sun. We take great pride in living by these 6 core values:

• Pride in Quality Craftsmanship
• Go Above and Beyond
• Put People First
• Have a Humble Heart
• Give a Damn
• Shoot Straight

At Freedom Solar, we have built a customer-focused, turnkey solar installation experience that is unusual in the industry. Unlike most solar companies, we serve our customers through the entirety of their solar journey, from marketing and sales, to installation, to service and warranty coverage. As we have scaled, we have remained true to our startup roots, with dedication, creativity, resourcefulness, and speed inherent to our culture. We care deeply about our customers and the environment, and everything we do reflects that. And we aspire that our team emulates and enhances this culture.

Freedom Solar is looking for a customer service-oriented Technical Service Coordinator to join our growing team! This position will play a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls and diagnosing system issues. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity.

Essential Functions and Duties

• Monitoring customer solar systems and educating homeowners on system efficiency and productivity.
• Creating and Tracking work orders and workflow maintenance requests promptly.
• Handling invoicing for all service calls and coordination payments with accounting.
• Ensuring customer satisfaction by providing excellent customer support
• Serving as a liaison between our customers and solar technicians
• Scheduling and dispatching Service Technicians.
• Answering customers' concerns or service requests regarding their solar products.
• Understanding the Freedom Solar Products and installation process to answer questions appropriately.
• Performing additional tasks as assigned

Qualifications

• 1+ years of high-volume customer service experience, prior solar monitoring, or service technician experience strongly preferred.
• Strong work ethic, people skills, and dependability.
• Must have excellent interpersonal skills (i.e. exceptional phone etiquette).
• Must possess professionalism and a positive attitude.
• Must have excellent verbal and written communication skills.
• Prior knowledge of examining work order requests and scheduling.
• Ability to read electrical diagrams.
• Knowledge of how to troubleshoot photovoltaic and electrical issues.
• Strong knowledge of battery backup systems

Knowledge, Skills, and Attributes

• Work under pressure.
• Handle high-stress calls and customer escalations.
• Working knowledge of the solar industry, installation processes or electricals.
• Highly organized.
• Ability to self-manage.
• Ability to manage multiple projects in pipelines.
• Team mentality.
• Flexible to change.

We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply.

Freedom Solar is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Employee Benefits

Freedom Solar recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following:

• Medical, Dental, and Vision Insurance
• 100% Company-Sponsored Short-Term Disability
• 401(k) Employer Matching
• Weekly Pay Dates
• 3 Weeks PTO + 3 Sick Days
• 12 Paid Holidays
• Team Building Events!
• Upward mobility Opportunities!