Product Manager (m/w/d)

Job Description

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here revolves around Plan Zero – our mission to achieve net zero carbon living. The Beyond team, which you’ll be joining, plays a unique role in making this happen.

Beyond is all about rewarding OVO customers for their loyalty and supporting their transition to greener energy. By creating innovative ways to engage customers, we help deepen relationships, reduce churn, and connect people more closely to our zero carbon mission. Choosing OVO becomes more than just an energy decision – it’s about being part of something bigger.

This role in a nutshell

As a Product Manager in the Beyond team, you’ll shape the future of the proposition: creating seamless, app-first customer experiences and building the platforms and capabilities that make them possible. You’ll work closely with engineers, designers, analysts, and key stakeholders (including propositions and commercial teams) to deliver innovative ideas in the app. Your work will be guided by customer insights, data, and a cycle of experimentation and iteration.

You’ll be joining a fast-moving, bold thinking, delivery-focused team that strives for speedy, well executed progress.

Your key outcomes will be

• Own the product roadmap throughout the lifecycle, working closely with the Product Lead.
• Put customers at the heart of every decision.
• Use data and insight to create hypotheses and test solutions that solve real customer and industry challenges.
• Define clear measures of success that link to business and customer outcomes.
• Bring a can-do, solution-focused mindset that energises teams and sets new standards for customer-first energy experiences.
• Drive rapid progress by identifying the thinnest slice to test and learn quickly.
• Translate requirements into clear, actionable JIRA tickets (inc, user stories and ACs)
• Leverage app engagement data, research, customer contact, and feedback to gather insight and inform decisions.
• Prioritise initiatives that maximise Beyond’s OKR success, and find ways of articulating the priorities to your squad and the wider business.
• Collaborate closely with cross-functional teams – including legal, marketing, and propositions – to shape products that enhance customer experience.
• Run discovery sessions to identify opportunities and shape innovative solutions.
• Champion your product inside and outside your squad, inspiring others about its role and potential.

You’ll be a successful Product Manager at OVO if you…

• Have a track record of delivering strong results as a product manager.
• Are customer-obsessed, with a knack for creating solutions people love and find intuitive.
• Are comfortable with ambiguity in a fast-paced environment and can adapt to change.
• Understand software development and agile ways of working (inc, JIRA proficiency)
• You have strong analytical skills, able to cut through opinions with data
• Have experience with customer retention and relevant commercial/customer metrics.
• Are familiar with optimisation tools and A/B testing.
• Know what good app-first customer experiences look like.
• Can prioritise effectively and communicate decisions clearly.
• Have worked with both technical and non-technical stakeholders to deliver end-to-end initiatives.
• (Bonus) Have experience in energy or another highly regulated industry.
• Thrive with autonomy and accountability, delivering value quickly.
• Enjoy sharing knowledge and learning from others.
• Are proactive, bold, and fast-moving in your approach.

Let’s talk about what’s in it for you

We’ll pay you between £55,660 - £73,480, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home

Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans.

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.