Senior Manager - PAYG Strategy and Transformation

Job Description

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We're working to build and optimise capabilities at OVO, with a particular emphasis on reducing bad debt and delivering good customer outcomes.

This role in a nutshell

This role will be working within the Payments and PayGo team, within the Bill Pay Collect pod supporting leading the strategy development and delivery of transformational change for our Pay As You Go (PAYG) customers.

As Senior Manager, PayGo Strategy and Transformation, you will drive the OVO PAYG strategy, setting the short, medium and long-term direction. You will be responsible for driving the evolution of the PAYG customer experience, ensuring it meets the needs of all our customers, including those in vulnerable situations, through strategic leadership and oversight of key initiatives.

Your key outcomes will be

• Developing and driving the OVO PayG strategy, ensuring it is well understood and socialized across the organization. This will start with a full end to end gap analysis of the PAYG business.
• Leading the transformation of the PAYG customer experience, ensuring there is a clear roadmap towards the north star developed..
• Leading a small cross functional team of PAYG strategy and journey managers
• Having detailed oversight of in-flight PAYG deliveries and key risks, ensuring that prioritisation across the wider organization addresses key areas of business and customer risk.
• Highlighting strategic gaps or key decisions required to senior leadership when progress is not aligned with customer and business needs.
• Collaborating across Risk, Legal, Compliance, and Operational teams to align the PAYG strategy with broader strategic objectives.
• Monitoring industry trends, regulatory changes, and competitor activity within the PAYG space to identify opportunities for innovation and differentiation.
• Leading and motivating project and operational teams, fostering a culture of continuous improvement and customer-first thinking.

You’ll be a successful Senior Manager, PayGo Strategy and Transformation at OVO if you have…

• Proven experience in strategy development and delivery, ideally within the utilities or financial services sectors.
• Significant experience of strategy development and its translation into successful outcome delivery.
• Significant experience working with product, data and technology teams with a deep understanding of development lifecycles.
• A track record of delivering transformational change within the energy business or a similarly regulated industry
• A strong understanding of Ofgem regulations and risk management, with experience balancing customer, business and regulatory outcomes
• Excellent stakeholder management and influencing skills, with the ability to engage at a senior level.
• A genuine passion for creating positive customer outcomes.

Let’s talk about what’s in it for you

We’ll pay you between £60,000 - £70,000 depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.