Field Service Engineer

Job Description

The Field Service Engineer (FSE) is responsible for overseeing the installation and performing the commissioning of large-scale complex Energy Storage Systems at customer sites. The FSE must ensure that each installation phase is of high quality before authorizing commencement of the next installation phase. Work includes on-site troubleshooting, testing and problem solving in collaboration with customers and Corvus teams. This hands-on engineer will be capable of participating in all activities related to Corvus products and projects, including servicing, repairing, planning and documenting all activity. On-site training of customer personnel, and remote support are also part of the FSE's responsibilities. As a key representative of Corvus in the field, the FSE plays a critical role in ensuring customer success and building long-term partnerships.

As extensive worldwide travel is required for this position, candidates must possess a valid US passport and drivers' license to be considered for the role.

Main Tasks and Responsibilities

On-Site Project & Installation Management

• Supervise and coordinate all on-site installation and commissioning activities with Customers, Shipyards, Service-providers, System Integrators and internal Corvus personnel.
• Install, commission, and test Corvus Energy Storage Systems.
• Inspect installation quality and provide approval for subsequent project phases in collaboration with the Project Manager.
• Assist in creating the installation build schedule and site resource plan.

Technical Support & Troubleshooting

• Diagnose and repair complex hardware, software, and network integration issues both on-site and remotely.
• Provide remote technical support to guide customers through troubleshooting and issue resolution.
• Collect and analyze system data to support troubleshooting efforts and generate State of Health (SOH) reports.

Documentation, Training & Administration

• Create and maintain clear technical documentation for internal and customer use.

• Generate accurate reports for customers detailing test results, repairs, and failure analyses.

• Provide technical training to customer personnel on system installation, operation, and maintenance.

• Manage customer support tickets, service orders, and RMAs.

• Contribute to the development of new training programs.

• Perform additional tasks as required and determined by the Regional Services Manager, Americas.

Education and Work Experience

Education

Degree or Diploma in Electrical, Electronic, or Mechanical Engineering.

Experience

• Minimum of 7 years in a field service engineering role, with a strong preference for experience in the marine electronics industry.
• Demonstrated experience in construction project management and working with a wide range of marine trades.
• Proven ability to install, test, troubleshoot, and commission complex industrial equipment.
• Experience with industrial communication systems, networks, and data transfer standards.

Functional Skills

Technical Skills

• Advanced troubleshooting and practical problem-solving skills across electrical, mechanical, and software systems.
• High level of computer literacy.

Communication & Organizational Skills

• Professional written and verbal English communication skills.
• Excellent customer relations, organizational, and multi-tasking abilities.

Preferred Knowledge (Assets)

• Deep knowledge of marine industry ship systems (electrical & mechanical).
• Experience with lithium-ion battery technology and systems.

Behavioral Skills

• Adaptability: Flexible, solution-oriented, and detail-oriented.
• Autonomy & Teamwork: Possesses the ability to work independently and as a collaborative team member.
• Continuous Learning: Demonstrates a willingness and ability to continually learn new technologies and procedures.

Work Environment & Requirements

• Travel: Ability and willingness to travel internationally up to 70% of the time.
• Compensation: This is a non-exempt, hourly position, eligible for overtime.
• Security: Must be eligible to meet and maintain requirements for security clearance as applicable.
• Health: Must be willing to receive vaccinations as required for international travel.
• Compensation Range: $51.92- $62.31 USD/ Hour + Overtime / DOE This is a salaried, non-exempt position.

We Offer

• An exciting position working for the world leading supplier of maritime energy storage solutions
• An opportunity to take part in the green shift for the ocean space
• An international work environment and multidisciplinary team collaboration
• A competitive salary and benefits
• International career opportunities

We encourage you to send an early application and will call for interviews on an ongoing basis until the position is filled. We do appreciate every application received, however, only candidates with a relevant background will be called for an interview.