Field Service Resources Coordinator (m/w/d)

Job Description

Parts and Field Service is now looking for enthusiastic Field Service Resources Coordinator to join our skilled team in Rio de Janeiro, Brazil.

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we - Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world's most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

What will you be doing?

As a Field Service Resources Coordinator, you will be responsible for leading and developing the Electrical & Automation Field Service Team in accordance with the strategy, action plan and business needs.

This position reports to the Field Service Resources Manager.

Wärtsilä Brazil has implemented a hybrid work model. Most employees who live within 65 kilometres of an office will work 6 days per month in office. This model will provide our employees the flexibility of working from home, while also providing the benefits of in-person collaboration. We will be happy to provide more information during your interview process.

Wärtsilä, a SMART technology company, is seeking the ideal candidate to join our fast-paced, high performance Field Service Operations coordination team (AMER). Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

Duties and Responsibilities

• Implement and review processes and procedures related to the area and other related areas, complying with and enforcing corporate policies, rules and guidelines, aiming to improve the internal demands of the area.
• Contribute to the annual budget of the area, generate a technical training plan for the area, considering the available resources, aiming at meeting the company's business strategy, performance indicators, increasing the team's technical quality, controlling the efficiency and utilization of trainings.
• Evaluate the E/A Field Service demand during the year and define appropriate actions (including recruiting).
• Attend internal and external services request, planning, evaluating services request, ensuring the best utilization rate and complying with customers' needs.
• Development of your team competencies as required to address current and future needs.
• Ensure that the team is utilized effectively, having the right people in the right place at the right time.
• Foster strategic relationships with institutes of leaning to attract and develop talent.
• Manage and maintain internal and external relationships, focused on achieving company targets.
• Facilitate good collaboration with key stakeholders throughout the delivery chain (Sales, Lifecycle Support, Agreements, Technical Service).
• Contribute to the annual budget preparation and service forecast evaluations.
• Set the individual performance and development targets of your team and have development discussions with goal setting, following a global procedure based on performance indicators, strategic development plan and continuous improvement techniques.
• Manage and approve travel expenses created by your designated team using My Travel tool, complying with and enforcing corporate policies, rules and guidelines.

Main Requirements

• Bachelor's degree in engineering, or technical university or equivalent work experience in a technical service-minded organization is desired.
• Job-related experience with a technical degree and/or bachelor's degree, and some project management experience or training is required.
• Service management skills and/or experience with coordinating service teams is desirable.
• Experience within a Mechanical/Maritime environment organization with an international scope is seen as an advantage.
• Understanding of the Field Service process.
• English language proficiency (Spanish considered as plus).
• Be proficient with process tools such as SalesForce (CRM), Qlikview and FS Mobility.

As an ideal candidate, we expect you to have:

• High integrity
• Passionate about people
• Customer focus
• Strong focus on quality and safety
• Excellent communication skills (verbal and written) in languages needed to support the team
• Good negotiating skills
• Strong organizational skills
• Team player mindset
• Ability to lead persons of different cultural backgrounds
• Good understand of profit and loss and cost to serve

Why you & us?

We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative.

We are authentic and honest, and we strongly believe in a diverse and inclusive work community where everyone can be their true self. We don't always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for. Are you eager to be part of this ambition?

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application in our Career portal. Our recruiting tool recognizes the time zone where the job ad has been published and closes the application period according to the same time zone. We aim to keep you informed along the way.

At Wärtsilä we value, respect, and embrace all our differences, and are committed to diversity, inclusion, and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.