Senior Product Manager (m/w/d)

Job Description

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. The Beyond team, which you'll be joining, plays a gigantic role in making that happen. Here's how:

Beyond is all about rewarding OVO customers for their loyalty - adding value beyond the traditional energy supplier relationship. By creating innovative ways to engage customers, we help deepen relationships, reduce churn, and connect people more closely to our zero carbon mission.

This role in a nutshell

As a Senior Product Manager in the Beyond team, you'll help shape and deliver the Beyond strategy. You'll set the longer-term roadmap for a significant product area, ensuring it reflects customer needs, behavioural insight, commercial opportunity, and strategic alignment with OVO. You will create and execute a plan that you've crafted through data, customer research, and a strong understanding of the role Beyond plays across OVO.

This is a role for someone who brings expert product craft, deep customer insight, and strategic clarity - and can translate all of that into a compelling product that teams and stakeholders can rally behind and deliver.

Your key outcomes will be

Shaping and owning the product direction

• Define and evolve the multi-quarter product strategy and roadmap for your area of Beyond, ensuring it aligns with broader proposition goals.
• Identify and prioritise the biggest opportunities to drive customer value, engagement, and loyalty, balancing long-term ambition with short-term impact.
• Use insight, data, and behavioural understanding to make strategic choices that set Beyond up for measurable business success.

Be the expert on Beyond customers

• Develop a deep, evidence-based understanding of Beyond customer behaviour - combining qualitative research, app analytics, retention data, and commercial insight.
• Bring the voice of the customer into every workshop, prioritisation session, and stakeholder discussion - ensuring decisions are grounded in real needs, motivations, and pain points.
• Proactively uncover unmet needs and identify new strategic opportunities based on behavioural patterns and market signals.

Drive alignment and influence across OVO

• Communicate product direction and rationale with clarity and confidence to senior stakeholders, simplifying complexity and building alignment around key decisions.
• Act as the storyteller for your product area, ensuring the wider business understands the long-term vision and the path to get there.
• Work with OVO's wider product and tech teams on release processes and incident management, ensuring Beyond's needs are represented - enabling delivery at pace.

Ensure high-quality delivery through expert product craft

• Apply strong product fundamentals - discovery, experimentation, hypothesis design, success metrics, delivery patterns and JIRA management.
• Ensure your squad is positioned to execute effectively, setting clear expectations around the problems to solve, the impact to achieve, and the standards of quality.
• Leverage your experience to remove blockers and maintain a high bar for product excellence.

You'll be a successful Senior Product Manager here at OVO if you...

• Have a track record of delivering strong results as a product manager.
• Bring a deep understanding of customer behaviour and can translate qualitative and quantitative insight into compelling product decisions.
• A history of creating solutions and experiences people love and find intuitive.
• Can confidently set direction in ambiguous environments, creating clarity where none exists.
• Are a strong communicator and storyteller, able to influence at all levels and build alignment across diverse teams.
• You have strong analytical skills, able to cut through opinions with data
• Are commercially minded and have experience with customer retention and relevant commercial/customer metrics.
• Have mastered the fundamentals of product delivery - discovery, experimentation (AB testing), user stories, requirements, agile practices.
• Thrive in environments where pace, ownership, strategic thinking, and bold ideas are valued.
• Know what amazing app-first customer experiences look like.
• Are proactive, meticulous, and driven in how to operate and deliver.

Let's talk about what's in it for you

We'll pay you between ??65,000 and ??75,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO...and there's flex pay. We'll give you 9% Flex Pay on top of your salary - 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here's a taster of what's on offer:

For starters, you'll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home

Get up to ??400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other's experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We'd be thrilled if you tick off all our boxes, yet we also believe it's just as important we tick off all of yours. And if you think you have most of what we're looking for but not every single thing, go ahead and hit apply. We'd still love to hear from you!

If you have any additional requirements, there's a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.