Credit Controller (m/w/d)

InstaGroup is a nationally recognised leader in energy efficiency and renewable solutions, known for our technical expertise and high-quality installations. Since 1980, we have delivered innovative, cost-effective solutions that improve building performance, reduce energy costs, and lower carbon emissions - giving our customers peace of mind.

Our services span insulation, solar energy, and heating solutions, supported by a comprehensive product offering. We are committed to sustainability, with over 80% of the materials we use sourced from recycled or sustainable origins.

Our mission is to transform the energy sector through innovative, sustainable solutions that exceed customer expectations. Guided by excellence, integrity, and environmental responsibility, we strive to lead energy advancement while making a positive impact on the world and creating a more sustainable future for generations to come.

What We Are Looking For

We're looking for a proactive Credit Controller to join our finance team and play an important role in helping the business get paid on time while maintaining strong relationships with our customers.

This role is about more than chasing debt. You'll take ownership of a portfolio of accounts, working with customers and internal teams to resolve issues, manage risk and improve the overall health of our debtor book.

If you're someone who enjoys solving problems, building relationships and improving processes, this is a role where you can make a real impact on the financial health of the business.

What You'll Be Doing

• Managing a portfolio of customer accounts and ensuring invoices are paid in line with agreed terms
• Proactively chasing outstanding payments by phone and email
• Monitoring debtor balances and reducing aged debt
• Supporting efforts to reduce DSO (Days Sales Outstanding) and improve debtor ageing
• Resolving payment queries by working closely with sales, operations and finance teams
• Escalating potential bad debts and supporting legal recovery processes where required
• Maintaining accurate account records and credit notes
• Building positive relationships with customers while maintaining a firm and professional collections approach
• Providing regular updates on aged debt and collection activity

What We're Looking For

• 3-4+ years' experience in a credit control role
• Strong communication and stakeholder management skills
• Confident using Excel and financial data
• A self-starter who takes ownership of their accounts and follows issues through to resolution
• Experience improving debtor ageing and reducing DSO
• Experience managing potential bad debts and legal recovery processes
• Comfortable working in a business that continues to evolve and improve
• Construction, contracting or project-based industry experience would be beneficial
• Someone who aligns with InstaGroup's values and enjoys working collaboratively as part of a team

What Success Looks Like

• Debtor balances are well managed and aged debt is reducing
• Customers are communicated with professionally and consistently
• Payment issues are resolved quickly through collaboration with internal teams
• The finance team has clear visibility of debt risk and collection progress

Why Join InstaGroup?

InstaGroup has been delivering energy efficiency solutions for over 40 years. As we continue to grow and evolve, we're focused on building teams who take ownership, find solutions and support each other to get things done.

You'll join a team that values practical thinking, collaboration and accountability, where your work directly contributes to the financial health of the business.

What You'll Get In Return

• Competitive salary
• 12% annual bonus
• Up to 6% Employers Pension contribution
• Health cash plan
• 25 days annual leave, plus Bank holidays (increasing to 28 days after 5 years of service)
• On site parking and EV charging, EV Salary sacrifice scheme,
• Personal £600 budget towards ongoing training and development opportunities.
• Regular staff events

Equal Opportunity Statement

At InstaGroup we are committed to creating an inclusive workplace where everyone feels respected, supported and able to thrive. We welcome applications from people of all backgrounds and do not discriminate on the basis of any protected characteristic.