Application Support Analyst (VPP & Mkt Cloud)

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.

About the role

The Application Support Developer is responsible for the operational support, automation, and ongoing optimisation of Salesforce Marketing Cloud and the Virtual Power Plant (VPP) platform. The role ensures these platforms operate reliably, efficiently, and within governance and contractual constraints, while enabling scalable, automated customer and operational communications that reduce manual effort and improve business efficiency.

As part of the Retail Support team, the role also requires flexibility to cross-skill into other Salesforce, digital and integration capabilities as needed, supporting broader platform resilience and reducing single points of failure. This may include providing support across adjacent Salesforce and integration components during periods of increased demand, change, or operational risk.

• Build, configure, and deploy automated SMS campaigns (and support email and push communications where required)
• Design, build, and support customer journeys and automations in collaboration with Marketing and Communications teams
• Transition oneoff and recurring campaigns into automated, reusable journeys where possible
• Configure templates, dynamic content, messaging rules, and journey logic to support scalable automation
• Apply datadriven personalisation using customer attributes (e.g. name, eligibility, preferences)
• Create and maintain CloudPages (e.g. forms for lead capture, surveys, and businessdriven use cases)
• Actively monitor all Marketing Cloud automations, activities, and sends to ensure ongoing operational health
• Investigate and remediate automation errors, failed sends, data issues, and system exceptions

About you and your experience

• Minimum 5 years' experience working within a Marketing, Digital, or Customer Engagement function
• Demonstrated experience in direct and digital marketing, including campaign execution and customer communications
• Hands on experience with Salesforce Marketing Cloud, including automation, journeys, and campaign delivery
• Experience working with Salesforce platforms and related digital or communications tools (e.g. Smart Communications or equivalent)
• Experience supporting production platforms in a BAU or operational support environment
• Strong understanding of marketing automation concepts, customer journeys, and datadriven personalisation
• Ability to design, build, support, and optimise automated campaigns and journeys in collaboration with marketing stakeholders
• Strong computer literacy with excellent attention to detail and quality assurance mindset
• Demonstrated ability to manage multiple priorities and work across concurrent campaigns and operational activities
• Ability to troubleshoot issues, investigate root causes, and implement effective solutions
• Financial literacy, including awareness of cost drivers, efficiency opportunities, and value optimisation

Further information can be found on the attached Position Description: FINAL - MOM - Application Support Analyst (VPP & MKT Cloud) - March 2026.pdf

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.