Senior Field Service Engineer (m/w/d)

AEG Power Solutions is a global forerunner in power conversion, recognized for its unmatched contribution to the domains of energy transition and green hydrogen. Our strength lies in delivering engineer-to-order solutions, tailoring products, and services to cater to the distinct requirements of our esteemed clientele. Since its foundation more than a century ago, AEG Power Solutions stands for rugged reliability and world-class engineering. With a presence in 14 countries, over 700 employees serve leading customers worldwide.

The position

You will lead and deliver end-to-end customer project and solution lifecycle services, including technical consulting, project governance, system installation, commissioning, maintenance, and advanced fault resolution for power solutions. Acting as the senior technical authority at customer sites, you will ensure full compliance with quality, health, safety, and regulatory requirements.

You will provide functional and operational leadership to project and field service teams, including planning and allocation of resources, on-site coordination, coaching, and performance oversight. You will foster a strong safety culture, ensure consistent delivery excellence, and drive continuous improvement across service execution.

Main Responsibilities

• Lead and oversee on-site service activities at customer locations, including installation, commissioning, maintenance, repair, and modernization of power supply and associated systems, including battery systems and change-over solutions. Act as the senior technical reference, ensuring complex interventions are executed to defined engineering and operational standards.
• Diagnose system issues, validate root causes, and authorize or perform component replacement to restore systems to full operational readiness in accordance with approved specifications and compliance requirements.
• Ensure the timely, accurate, and complete preparation and validation of all service-related documentation, including field service reports, technical records, expense claims, and overtime approvals, while driving consistency and quality across team reporting.
• Enforce strict adherence to quality, health, safety, and environmental standards, taking accountability for site safety readiness, risk assessments, and compliance prior to and during on-site activities. Promote a strong safety culture across all service personnel.
• Serve as the primary point of contact for customers and relevant third parties on site, clarifying scope, terms, conditions, and execution requirements, and resolving operational issues to ensure customer satisfaction and contractual compliance.
• Provide technical leadership, coaching, and formal training to customer personnel and internal service engineers, ensuring knowledge transfer, correct system operation, and long-term reliability of installed solutions.
• Manage and optimize the use of service tools, test equipment, and calibration assets, ensuring availability, certification, and timely calibration or replacement in line with internal and regulatory requirements.
• Identify opportunities for system performance improvements, lifecycle extensions, and risk mitigation. Proactively coordinate with the sales and account management teams to support service contract uptake, system upgrades, and replacement of obsolete or overdue components.
• Actively contribute to service growth by identifying and promoting additional service offerings aligned with customer needs, including maintenance agreements, modernization programs, and preventive service solutions.

Qualifications and Requirements

• Sufficient relevant experience in the repair to component level of electrical/electronic equipment in a field service role.
• Ideally with Bachelor Engineering in Electrical field or related.
• 8 years of experience with power electronic systems and related installation/ maintenance/ service procedures.
• Previous experience as a Team Leader would be ideal.
• Willing to work in weekends -and night shifts in order to ensure 24/7 hours availability to clients. according to planning schedule.
• Competent in English.