Application Support Developer (m/w/d)

Job Description

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected.

We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, please reach out to us about any adjustments or support you may require

We're on a mission to switch things up - one gigawatt at a time. We love our customers, because they're the reason we get to do such meaningful work every day. And that's exactly where you come in.

About the role

The Application Support Developer is essential to our Retail Support Team, ensuring platform stability, currency, and continuous improvement. This team acts as the conduit between operations (Billing, Credit, Networks, and Metering) and retail technology, driving continuous improvement, safeguarding production, and collaborating with operations to ensure seamless technology performance.

With a primary focus on platform support, this role is responsible for monitoring, resolving incidents, managing minor enhancements, and ensuring that platforms remain current and reliable. This role bridges the gap between IT and operations, collaborating with cross-functional teams to drive system reliability, manage incidents, and deliver minor developments to support business growth.

Your key responsibilities include

• Provide ongoing BAU support for the Digital and VPP platform, including incident triage, troubleshooting, and coordination of resolution with Technology, Hydro Commercial, vendors, and VPP product owners
• Take ownership of incident and problem tickets, prioritising effective resolutions. Collaborate with the team to identify patterns in issues, address root causes, and prevent recurring incidents, working towards a proactive support model
• Keep key stakeholders informed on the status of critical incidents, developments, and ongoing initiatives. Demonstrate accountability by providing regular updates on issue resolutions and escalating major incidents when needed
• Perform targeted development tasks, such as but not limited to scripting and workflow customisation, to support business requirements across VPP, and digital platforms
• Actively engage in identifying and implementing continuous improvement initiatives in support processes, contributing ideas and feedback to enhance efficiency and quality of service
• Monitor the health of operational processes and integrations (where applicable), identifying issues early and communicating impacts, workarounds, and resolution timelines

About you

• Demonstrated capability with development technologies relevant to Momentum's platforms. Digital (C#, .Net, React, AngularJS), Azure/AWS, Jira, and GitHub.
• Demonstrate understanding of billing processes, data flows and SQL.
• Understanding Integration patterns (e.g. request-response)
• Knowledge of API-led connectivity principles and designing reusable APIs.
• Proven experience in managing incidents and providing technical support within agile delivery and DevOps environments.
• Experience in systems administration, particularly in customer-centric, ITIL-based organisations.
• Familiarity with the Australian energy market (desirable).

Further information can be found on the attached Position Description: PD MOM - Application Support Developer .pdf

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.