IT Operations Engineer (m/w/d)

Job Description

Smappee (Smart Appliance for Energy Efficiency) helps businesses and individuals take control of their energy consumption. Through innovative energy management and EV charging solutions, we make energy efficiency accessible, helping reduce costs and contributing to a more sustainable future.

At Smappee, we take ownership, collaborate openly, and communicate transparently. We stand behind our commitments and aren't afraid to experiment, challenge ideas, and grow through change.

Position

As a member of the IT team, you will play a crucial role in providing our employees with the necessary systems, software, and IT support to excel in their roles. You will be responsible for managing application and system accesses, overseeing employee IT lifecycle management, and ensuring adherence to IT policies and procedures to support the efficient functioning of our growing business. In this role you will get the chance to help build a solid IT department in a growing, dynamic business.

Responsibilities

• Manage application and system accesses and perform employee IT lifecycle management including onboarding new employees, modifying accesses, and conducting offboarding procedures
• Own and drive projects for new IT solutions from start to finish (f.e. application rollouts, setup end point protection solutions, meeting room design, ...)
• Implement and refine IT policies and procedures and provide training to application users and managers
• Develop and maintain IT documentation related to operations activities
• In the first stage of your employment, this role will require some hands-on responsibilities:
• Provide first and second-line IT support to colleagues, facilitating their integration with company devices and tools.
• Manage IT assets and be responsible for provisioning devices via a Mobile Device Management solution
• Manage and monitor the internal network components and Microsoft 365 environment
• In the long run, we are looking to prepare and coordinate managed services partnerships for these responsibilities. You will help setting up and coordinating these partnerships

Requirements

• Minimum 3 years of experience in a similar role
• Expertise in networks, desktop management (MacOS and Microsoft), network infrastructure, telecommunications, SSO, Enterprise Mobility Management Solutions, and Cloud application management (e.g., Microsoft 365, Odoo, Atlassian, etc.)
• Experience and/or affinity with training and guiding end-users
• Familiarity with service desk systems and management systems
• Proficiency in English, both spoken and written
• Proficiency in automation and scripting languages
• Knowledge of modern technologies and applications
• Devotion for delivering superior IT solutions and passion to help colleagues improve professionally
• Strong analytical and problem-solving abilities and capability to collaborate across teams
• A 'green heart' and believe in renewable energy

Benefits

At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?

• An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow.
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving.
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ.
• Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card or mobility budget, meal vouchers, eco vouchers, health insurance, group insurance and holidays supplemented with ADV days.
• A flex benefits plan with optional benefits such as bicycle leasing, multimedia, home office supplies, additional holidays, refund of individual pension savings and warrants.
• A job where you can truly contribute to a better planet.