Client Advisor (m/w/d)

Job Description

We're looking for a dedicated Client Advisor to strengthen our Swedish team, supporting partners and installers with technical guidance. Maybe that's you?

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we've built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

What your day would look like

As a Client Advisor, you'll be part of our Swedish support team, helping our partners and installers solve technical questions and deliver great Zaptec experiences. This is not first-line end-customer support. You'll be a trusted second-line contact for the people installing, selling and supporting our products in the market.

In this role, some of your tasks will be to:

• Handle incoming and outgoing inquiries from partners and installers.
• Troubleshoot issues related to installation, configuration and product use.
• Explain technical solutions in a clear and helpful way.
• Support partners and installers with onboarding, guidance and best practices.
• Build strong relationships with the companies and people representing Zaptec.
• Work closely with colleagues across support, sales and technical teams.
• Contribute to team goals, service quality and smarter ways of working.

At Zaptec, we trust you to take ownership, stay curious and use your skills to make things better. You'll have the opportunity to make a real impact, and when the workday is over, we want you to go home, recharge and enjoy life outside work.

Is this you?

To thrive as a Client Advisor, we believe you have a genuine interest in customer support, strong technical problem-solving skills, and an understanding of what contributes to a positive customer experience. You enjoy taking initiative and communicate confidently with customers, whether on the phone, via email, or in person.

Some personal skills we value

• Being autonomous comes naturally to you.
• You are curious, structured and enjoy solving problems.
• You communicate clearly and adapt your explanation to the person you are helping.
• You take pride in creating great customer experiences.

As for the skills required for this job

• Experience in a customer-facing role.
• Fluent in English and Swedish, both spoken and written.
• Ability to understand how systems, products and processes interact, and to explain technical solutions clearly.
• Experience working with CRM or ERP systems is a plus.

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes.

Perks & benefits

• Flexibility where possible, balanced with scheduled phone hours and time together at the office.
• Career growth and competence development.
• Hardware and personal equipment to help you do your best work.
• Local Swedish benefits such as SL card, wellness allowance and occupational health care.
• Insurance, pension benefits and our yearly bonus scheme.
• Pick your favourite Zaptec gear - it's on us.
• Social events and team activities.

And why work in our company?

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.

Apply for new adventures

We don't care where you're from, who you love, what you believe in or how old you are. We care about respect, curiosity and doing great work together. We're human. Sometimes we fuck up. When we do, we own it, learn from it and try to do better.