Customer Engagement Manager - eMobility (SaaS) (m/w/d)

Job Description

At Deftpower, we're shaping the future of electric charging every single day. Our SaaS-platform helps businesses across Europe make charging simpler, smarter and more sustainable. With AI and intelligent software, we make sure charging works seamlessly with the energy grid, creating a greener and more stable system for everyone.

We're growing fast, thanks to a recent major investment, and there's never a dull moment! We're expanding, improving our technology and teaming up with companies in over ten countries.

As Customer Engagement Manager you make sure new clients feel at home fast. From the moment they sign until everything runs smoothly, you're their go-to person. You coordinate the setup, chase the right people and make sure everyone knows what's next.

You turn a long list of to-dos into a clear plan. One day you guide a client through testing an API, the next you check if internal teams hit their milestones. You keep things moving, communicate clearly and make sure go-live feels effortless.

• You align clients and teams on goals, timelines and deliverables
• You translate questions into action
• You share progress, prevent surprises and fix blockers early
• You collect feedback and turn it into better processes

After go-live you stay in touch checking in, sharing updates and helping clients get the most out of our platform. Of course, you work closely with account management.

What your new colleagues say

Anja, Office Manager

''Everyone is incredibly committed and motivated to make something of Deftpower.''

Wierd, Teamlead Smart Charging

"No politics, no unnecessary hierarchy. People say what they think and are honest."

Tim, Operations

''The connection between the charging pole, the car, and our app makes us unique. It's tangible technology anyone can understand.''

Timo, Team Lead

"On day 1, after onboarding, you can already deliver something for a customer. You make impact very quickly."

For you

At Deftpower you'll find more than cutting-edge tech, you'll find a team that actually enjoys the ride! Colleagues say we are ambitious, friendly and flexible, with just the right amount of chaos to keep things interesting. Working at Deftpower is both rewarding and challenging. There are many moving parts, partners, suppliers, clients and we are a fast growing company that is still learning. You get support from talented colleagues and a management team that's close, approachable and ready to roll up their sleeves. You get the space to shape your role, to take initiative, to make real decisions, test ideas, and yes, sometimes break things. We call it 'learning fast'...

• Salary range: Between ???4500,- and ???6000,- a month
• ???2.000 training budget per year to keep learning and growing.
• Choose your own laptop to work with, up to ???1.750.
• A flexible setup with hybrid working, short decision lines and a high level of trust.
• All conditions such as holiday allowance, 25 vacation days, pension, etc.

About you

You love connecting people, projects and progress. You're at your best when things are moving fast and you enjoy turning complex setups into smooth experiences without losing your cool. Clients see you as reliable and clear. And your colleagues love that you always know what's going on.

• 3+ years of experience in client onboarding, implementation or customer success
• You have technical experience and understand how to coordinate technical setups or integrations
• You have a valid work visa for the Netherlands and can be in Arnhem regularly
• You are a match with our values Drive, Earnest, Foward thinking and Transparency!

You care about doing things right with just the right speed. You listen, organize and follow through until the job's done. At Deftpower that makes all the difference.

Our values

Drive

You love turning ideas into action. You take ownership, push projects forward and get energy from creating solutions that actually work in the real world.

Earnest

You do the right thing, especially when no one's watching. You're respectful, honest and reliable, colleagues know they can count on you.

Forward thinking

You're curious and not afraid to try new things. You experiment, learn fast and spot opportunities before others see them coming. Calculated risks? You're in.

Transparency

You believe sharing is power. You communicate openly, give constructive feedback and make your work visible so the whole team can grow together.

Join Deftpower!

Here's what you can expect when you apply at Deftpower:

Dependent on the role we do a quick introduction by phone to see if there's a match on the basics. After that you'll meet the Hiring Manager or Team Lead. We'll tell you more about Deftpower, and we'd love to get to know you as a person. For some roles you'll work on a short case. Next, you will talk to a teammate so that you can get a good feel for the role and the Deftpower. For IT roles, this is when you receive the offer. For sales and operations roles there's often a third interview to give you an even broader picture of Deftpower.

Do you want to join our team as our new Customer Engagement Manager? Then we'd love to hear about you!