Kundenberater (m/w/d)

Job Description

We're looking for a Client Advisor to join our Finnish team and help build great partner and customer experiences in one of Zaptec's growing markets. Maybe that's you?

We combine the latest tech with human-centered design to offer highly intuitive and efficient EV chargers that ensure easier access to personal electric transport.

This gives people the freedom and potential to travel into a more sustainable future. How neat is that?

Within just a few years, we've built our domestic market-leading position by supplying superior charging installations for housing co-ops and private homes alike.

As a Norwegian EV pioneer, our goals are aimed at bringing the best charging technology to the rest of the world. Are you up for this challenge?

What your day would look like

As a Client Advisor, you'll play an important role in helping build Zaptec's presence in Finland. You'll support partners and clients with technical guidance, contribute to great customer experiences and help shape how we work and grow in this new market. You'll troubleshoot issues, guide users through solutions and collaborate closely with colleagues across support, product and technical teams.

This is a role where both technical understanding and communication skills matter. We believe you enjoy solving problems, supporting others and continuously improving the way you work.

Because we're still growing in Finland, you'll have the opportunity to influence ways of working, build strong local relationships and make a visible impact from day one.

In this role, some of your tasks will be to

• Handle incoming support requests via phone, email and ticketing systems.
• Troubleshoot technical issues related to hardware, software, installation and configuration.
• Guide clients and partners through step-by-step solutions in a clear and professional way.
• Escalate more complex cases to technical specialists or engineering teams when needed.
• Follow up on cases to ensure issues are resolved and clients are satisfied.
• Build strong product knowledge to support clients effectively.
• Share feedback and recurring issues internally to help improve products, processes and documentation.
• Contribute to knowledge sharing and continuous improvement within the support team.

At Zaptec, we trust you to take ownership, stay curious and contribute with ideas that improve both the customer experience and the way we work internally. We work hard, support each other and believe work should fit into a good life, not the other way around.

Is this you?

To thrive as a Client Advisor, we believe you enjoy helping people and solving technical challenges in a structured and solution-oriented way. You're someone who stays calm under pressure, communicates clearly and takes pride in delivering a great customer experience.

You enjoy learning new systems and products, and you're motivated by finding smarter ways of working together as a team.

Some personal skills we value

• Being autonomous comes naturally to you.
• You are curious, structured and solution-oriented.
• You communicate clearly and adapt to the person you are helping.
• You enjoy collaborating and sharing knowledge with others.
• You genuinely care about creating positive customer experiences.

As for the skills required for this job

• Experience in a customer-facing role.
• Fluent in Finnish and English, both spoken and written.
• Experience working in ticketing systems, CRM systems or similar tools is a plus.
• Ability to explain technical solutions in a clear and understandable way.
• Interest in technology and willingness to continuously learn and improve.

Join in! ☕️ Yes, we do spend a lot of time in front of our desks, but we also love coffee, conversations, nerdy talks, lunches and jokes.

Perks & benefits

• We trust you do your job, flex your own day
• We'll provide the hardware you need
• Career growth & competence development
• Pick your favourite Zaptec gear - it's on us.
• We got your back in regards to insurance and pensions
• Take part in our yearly bonus scheme
• Don't forget social events

And why work in our company?

We strive to be the best at what we do, both in the eyes of our customers and our coworkers. We believe in a flexible and trustworthy way of working. We focus on results, not necessarily the approach because we respect that each coworker has unique ways of working to reach the target. 🙌🏽

Customer experience is the core of everything we do to provide a worry-free EV life.

We believe in our employees' uniqueness and the multidisciplinary way of working, and we work collaboratively toward a common goal.

Zaptec's products and services are making a difference to EV drivers, as we provide EV owners the freedom to charge from home and explore new adventures. By joining our team, you are joining us in our mission to create a more sustainable and electrical future, providing user-oriented EV charging experiences.

Surround yourself with highly motivated fellow Zapiens who support one another to reach our common goal. At Zaptec, you will impact improving the EV journey globally.

Apply for new adventures

We don't care about your background, gender identity, sexual orientation, religious beliefs or age. We do care about equal respect. We're just humans. And sometimes we fuck up.