Tech Lead, Network Operations (m/w/d)

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

Role purpose

The Tech lead is responsible to drive the BAU operation in the team from technical aspect, introducing and aware of the new services. The Tech lead also to support the Team Leads in technical decisions, other team members within the team and get engaged in more complex operational issues and also focus to network as a service.

Your role as a Technical Lead

As a Technical Lead in Network Operations, you will be the key technical authority within the team, driving operational excellence and supporting strategic decisions across our global network services.

You will play a critical role in ensuring stable operations, handling complex technical challenges, and shaping the future of our network services.

What you'll work with

• Firewalls: Palo Alto
• Cloud & Security: Azure, AWS (Aviatrix)
• SSE / Zero Trust: Zscaler (ZPA, Cloud Firewall)
• SD-WAN: Cisco
• LAN / WLAN: Cisco enterprise environments
• DDI: Infoblox

What you'll do

• Lead complex escalations and support engineers in security troubleshooting and decision-making
• Act as the go-to technical authority for firewall and security-related issues
• Troubleshoot and optimize enterprise firewall policies and security flows
• Contribute to architecture and security design decisions
• Drive operational improvements, standards, and automation
• Mentor engineers and elevate the team's technical depth

What you bring

• 8+ years of hands-on network security / firewall experience
• Strong expertise in Palo Alto and/or Check Point firewalls (design, troubleshooting, optimization)
• Strong knowledge of enterprise network security concepts
• CCNP-level knowledge or equivalent
• Ability to operate across operations, architecture, and strategy
• Experience with cloud networking & secure access solutions (Zscaler or similar) is an advantage

Team culture

• Real engineering culture - decisions driven by technical expertise, not hierarchy
• Strong peer environment - experienced engineers you can learn from and challenge
• No ticket factory mindset - focus on solving complex problems, not just closing tickets
• Knowledge sharing & ownership - you are trusted to lead technically
• Supportive leadership - space to bring ideas, improve services, and influence architecture

Why Engineers join and stay

• Enterprise-scale challenges - global network, real complexity
• High ownership and impact - influence design, not just operations
• Continuous learning - certifications, new technologies, evolving stack
• Flexible work environment / home office
• Attractive benefit package
• Purpose-driven company - sustainability and renewable energy focus

Equal opportunities

At Hydro, we believe diversity makes us stronger. We welcome diverse experiences and perspectives, and invite all qualified candidates to apply. We review every application fairly and strive to provide equal opportunities for everyone to grow and succeed.

Why Hydro?

Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.

A job where you make a difference

A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.

Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions. Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter. Explore our world and the heart of our operations.