Senior AI Human-Centered Design Strateg (m/w/d)

Job Description

As AI becomes a default collaborator, we need a single accountable design lead who ensures we gain speed without losing trust. The Human-centered Design AI Leader owns the intersection of AI tools and our Enterprise Design System, so AI-generated UI and code stays consistent, accessible, and aligned to our standards. This role also enables a governed model where AI produces first passes-like a junior designer-while our nearshore designers validate, refine, and continuously improve the system. The outcome is faster delivery with less rework and higher adoption.

In this role you will

• Protect UX Quality & Trust: Prevent UX quality decline and trust issues arising from AI-generated fragmented outputs.
• Govern the Design System: Ensure AI uses real enterprise components and enforce accessibility and interaction quality gates by owning the Enterprise Design System (EDS) and AI Toolchain.
• Optimize Design Cycles: Drive faster design cycles, reduce rework, improve accessibility, and ensure consistent AI outputs.
• Implement "Human-in-the-Loop" Validation: Establish a process for human validation of AI-generated drafts to ensure continuous quality improvements and learning. Develop a governed model where AI produces first passes for designers to validate, refine, and continuously improve.
• Lead Rapid Prototyping: Personally lead and develop proof-of-concept (POC) prototypes using modern AI tools and frameworks (e.g., Figma Make, Claude, Google Stitch) to quickly validate ideas and demonstrate value before scaling.
• Develop AI Governance and Safety Guardrails: Define, develop, and implement automated guardrails to ensure all AI-generated content meets brand, safety, legal, and privacy standards.
• Establish and Track Success Metrics: Define and track key performance indicators (KPIs) for AI initiatives, ranging from design-cycle efficiency gains to technical metrics like output consistency and error reduction rates.
• Evangelize AI Solutions: Communicate complex technical concepts and design trade-offs to non-technical stakeholders, evangelizing the value and proper use of AI-powered design solutions across the organization.

Preferred Qualifications

• Bachelor's Degree
• AI/Design Certifications: Active certification in AI Product Design (e.g., Designlab, BrainStation, NN/g, IDEO U) or Human-Centered AI (e.g., MIT, Brown, Uxcel).
• Technical AI Experience: Hands-on experience with LLM architectures, RAG (Retrieval-Augmented Generation) systems, or advanced prompt engineering.
• Proven Track Record: A portfolio of shipped products or projects that demonstrate expertise in integrating AI into user-facing applications.

Job Overview

This position works with Business Intelligence (BI) tools and analytic systems that help end users analyze data in a data warehouse, data mart, or other data storage facility. Employees in this role manage the data extraction, transformation, movement, loading, cleansing, and updating processes. Individuals utilize their intimate knowledge of the business data, BI tools, and their use to facilitate in-depth business process analyses.

Job Duties & Responsibilities

• Analyzes, designs, develops, tests, debugs, implements and integrates BI applications into technical infrastructure and existing business processes, including reporting, dashboards and analytical data structures.
• Provides functional guidance to business unit personnel, and develops end user training and business-orientated metadata definitions.
• Designs and writes the scripts required to extract, transform, clean, and move data and metadata.
• Participates in the change management and service ticket management processes, including receiving, resolution monitoring, and ensuring customer satisfaction.
• Works with application vendor as well as licensing of the application.
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems.
• Ensures that systems and processes (including those of external service providers) comply with corporate social responsibility, security, compliance, environmental, and other applicable policies, standards, and legislation.
• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed.
• Meets daily, weekly, and monthly reporting requirements.
• Performs other job-related duties as assigned.

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type: Full Time
Job Category: Information Technology
Organization: Florida Power & Light Company
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

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