Head of Delivery (m/w/d)

Job Description

SP Energy Networks (SPEN) is playing a critical role in delivering the UK and Scottish Governments' Net Zero ambitions. Through innovation, investment and technology, we are creating a smarter, more resilient electricity network to support the increasing demand for low-carbon technologies and renewable energy.

As part of our RIIO-ED2 Business Plan, the Head of Delivery - Cheshire District will play a key role in delivering safe, reliable and efficient network operations for our customers and communities.

The Head of Delivery is responsible for leading and developing a multi-disciplinary team to safely deliver Operations, Maintenance, Customer Connections and Capital Investment programmes. The role is accountable for district performance, ensuring network reliability, regulatory compliance, customer satisfaction and the successful delivery of business objectives, while maintaining the highest standards of safety and operational excellence.

What you'll be doing

• Provide visible leadership across the district, ensuring the safe, efficient, and compliant delivery of all operational, maintenance, fault, connections and investment activities.
• Lead business performance by managing costs, outputs, regulatory obligations, and operational KPIs, identifying opportunities to improve efficiency, performance, and customer outcomes.
• Develop and maintain effective relationships with customers, local authorities, contractors, regulators, and internal stakeholders to support the successful delivery of business objectives.
• Ensure robust operational and investment plans are delivered to meet customer, network, and regulatory requirements while minimising customer interruptions and network risk.
• Drive compliance with ScottishPower Energy Networks policies, procedures, licence obligations, engineering standards, and health, safety and environmental requirements.
• Work collaboratively with Delivery, Planning, Control, Asset Management and other District leadership teams to support the achievement of wider SPEN strategic and licence objectives.
• Lead the delivery of key operational and regulatory performance measures, including:
  • Customer Interruptions (CI)
  • Customer Minutes Lost (CML)
  • Broad Measure of Customer Satisfaction (BMCS)
  • Guaranteed Standards (GS)
  • Network Reliability and Asset Health
  • Safety Performance Targets
  • Incentive and Regulatory Outputs
• Champion asset stewardship across the District, ensuring sound engineering judgement, risk-based decision-making, and effective asset management principles are applied throughout planning and delivery activities.
• Ensure resources, contractors, systems, and processes are effectively managed to deliver an efficient, high-performing operation that supports both short and long-term business objectives.
• Lead, motivate, and develop a high-performing team culture, fostering accountability, continuous improvement, employee engagement, and a strong focus on safety and customer service.
• Act as the senior operational representative for the District, providing leadership during major incidents, emergency response situations, storm events, and business-critical operational activities.
• Promote innovation and continuous improvement by identifying and implementing opportunities that enhance safety, customer service, workforce productivity, and network performance

What you'll bring

• Expert knowledge of standards required of construction and operational / maintenance works in accordance with regulatory requirements.
• Contract & SLA management and general commercial & regulatory awareness with the ability to balance customer service, operational delivery, and efficient financial performance.
• Proven experience of managing, motivating, coaching, and developing teams to ensure everyone's potential is fully developed and to inspire a culture that ensures the delivery of business outputs.
• Project/programme management experience, with a strong performance ethos and a track record of driving and delivering projects and initiatives.
• Track record of effective stakeholder and customer service engagement and management.
• Ability to communicate and present information effectively at all levels.
• Ability to manage competing priorities using sound engineering and financial judgement to determine optimal solutions.
• Awareness and understanding of key business drivers and the external commercial context in which SPEN is operating.
• Technical and operational experience in a relevant engineering leading role within a utility environment.

To be successful in this role, you will demonstrate

• A degree in a relevant Engineering discipline, or equivalent practical experience.
• A proven track record of managing and delivering major projects safely, efficiently, and to agreed timescales.
• Experience of operating on electrical distribution networks up to 33kV would be advantageous.
• A current full UK driving licence.

You will also possess strong organisational and stakeholder management skills, with the ability to manage competing priorities while maintaining a focus on safety, quality, and customer outcomes.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2045. And we're taking it very seriously. We're investing >£10 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.