Customer Success Manager (Neue Märkte: Madagaskar & Mosambik)

At Okra Solar, we're on a mission to bring Power to the People by unlocking opportunities through energy access for everyone in the world.

Over 650 million people still live without electricity. At a time where technology such as mobile devices, productive agritech and AI are becoming more accessible than ever, we believe that access to energy is the first step toward opportunity and growth.

That's why we build our Mesh Grid technology that energizes off-grid households at a fraction of the cost of the other solutions. We build the hardware and software, that we sell to local energy companies who deploy our tech to deliver affordable, reliable electricity as a service last-mile communities.

We have our first mesh-grid pilots sold in Madagascar and Mozambique - around 2,500 connections now moving from signed deals into deployment. We're looking for a Customer Success Manager to make these pilots succeed.

This is a delivery-focused role. You will own the success of two developer-partner accounts across two countries: getting their projects deployed on the ground and ensuring they hit the KPIs that make the projects work (ARPU, uptime, opex, portfolio performance). You'll do this remotely from Nigeria, supported by frequent travel, working through our partners rather than running deployments yourself - so a big part of the job is enabling your partners to run great operations with the right focus.

This role will involve extensive travel to Mozambique and Madagascar.

If you're excited about using technology to create tangible impact in rural electrification, and you like turning a signed deal into a working, well-run project, join us.

Responsibilities

Drive project deployment

• Partner with two developer customers (one in Madagascar, one in Mozambique) to take their pilots from signed deal to fully deployed and energized.
• Keep deployments on track against agreed timelines, flag blockers early, and coordinate with Okra's product, support and operations teams to resolve them.
• Prepare and maintain project development materials (presentation decks, explainers, models), working independently once scope is agreed.
• Review assumptions, analyse historical performance data, and flag when a project's numbers seem off, providing initial analysis and recommendations

Own KPI performance

• Onboard partners onto the Okra Harvest software platform and make sure they can use it confidently.
• Track the KPIs that make projects viable (ARPU, opex, uptime, delinquency, portfolio performance) and translate them into a small set of clear actions for each partner.
• Run regular check-ins and business reviews; coach partners on the specific metrics and actions that move their numbers - keeping them focused rather than overwhelmed by data.

Enable and support partners

• Build strong working relationships with partner field-ops, technical and management teams.
• Be the first point of contact for your accounts; triage issues and escalate to support, product or engineering when needed.
• Feed learnings from the ground back into Okra's playbooks, product and processes.

Issue Tracking & Product Feedback

• Translate customer pain into product improvements: Translate customer pain into actionable product feedback: document issues, gather context, and escalate through the appropriate channels.

Required Experience

• 2-4 years' work experience, ideally in the energy sector (off-grid / rural electrification a strong plus).
• Fluent English and French. - essential for working across Madagascar (Francophone) and if you have portuguese language experience, thats a plus!
• Some experience of, or exposure to, working in or with African markets.
• Project management or delivery experience; comfortable being accountable for outcomes and KPIs.
• Willingness to travel to Madagascar and Mozambique as needed.

Hard Skills

• Google Suite (Sheets, Slides, Docs, Drive) and comfort working with data in spreadsheets.
• High digital literacy - ideally Airtable, Confluence/Notion, Slack, and AI tools (Claude / ChatGPT) for research and documentation.
• Comfortable learning a monitoring/operations platform (Okra Harvest) and using it to drive decisions.

Soft Skills

• Excellent communication across cultures and with non-technical, field-based teams.
• Ownership and follow-through - turns a signed deal into a delivered, well-performing project.
• Builder mindset - doesn't just log problems, proposes and drives solutions.
• Balanced drive, transparency, integrity and a collaborative spirit.

Nice to Have

• University graduate (business, engineering or similar).
• Background in B2B hardware customer success or infrastructure project delivery.
• Experience working with development-finance or grant-funded programs.

Benefits At Okra

🕒 Flexible Location & Hours

We're an output-focused organisation, which means that for the most part, you can choose where and when you work as long as your team has been communicated to and is on board with it. Most commonly, we ask everyone to be in the office at least 2 to 3 days a week to foster connections.

📈 Professional Growth

With mentorship from our investors (At One Ventures, Schneider Electric) and a range of experienced leaders and change-makers in our network, you get the opportunity to take on leadership responsibilities.

🛡️ We've Got You Covered

Cover for work travel, health insurance, sick leave, and equipment.

🌴 Unlimited Paid Time Off

We burn bright, not out - we offer unlimited paid time off so you can rest, recharge, support your loved ones, and bring your best self to work.

🌈 Dynamic & Diverse Workplace

You'll work in a fast-paced startup environment with multinational staff - expect to learn a lot while finding creative solutions to complex problems, all while enjoying a great office vibe.

🍼 Flexible Parental Leave

At Okra, we support parents with fully paid, flexible leave: +60 days in Portugal, 120 in Nigeria, up to 178 in China. Take it your way - before or after birth, in blocks or part-time. Your career won't stall; we make sure family and growth go hand in hand.