Senior Operations Support Engineer

The USTS NOC team works with various internal teams to assist with Deployment procedures; deploying code and configuration changes. The NOC team also provides Tier-1 support for the various mission critical applications and services. In the near future, the NOC team will also be taking over monitoring aspects of various systems and services from other USTS teams as well.

Responsibilities

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring seamless execution with no service impact.
• Provide daily operational support for production systems and services.
• Monitor system health and performance, respond promptly to on-calls/incidents/alerts, and keep stakeholders informed throughout issue resolution.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
• Provide Tier-1 support for mission-critical production services.
• Develop and document processes to enhance team collaboration, knowledge sharing, and training.
• Implement configuration changes to applications and servers to align with business objectives.
• Drive innovation by automating routine tasks to improve efficiency.
• Ensure the effective operation and maintenance of production systems.
• Guide and train fellow NOC engineers to enhance their operational understanding of day-to-day tasks.
• Lead project-based initiatives, ensuring feasibility, progress tracking, and timely completion.
• Review team workflows to identify and implement improvements.
• Analyze recurring troubleshooting patterns, collaborating with relevant teams to drive long-term resolutions and improve NOC efficiency.
• Introduce new initiatives to optimize team performance.
• Identify gaps, improve metrics, and streamline processes to enhance team efficiency.
• Mentor and support team members across all three shifts to maintain a consistent knowledge base.
• Drive cross-functional collaboration projects.

Qualifications

Minimum Qualifications

• Bachelor's degree in Computer Science or a related field (mandatory)
• Strong analytical skills with excellent written and communication abilities
• Proven ability to multitask, prioritize effectively, and perform in a fast-paced environment
• Strong team player with a proactive approach and demonstrated ability to work effectively within a team
• Experience in server and application support is required, including support of Kubernetes, Docker/container technologies, microservice architectures, cloud technologies and services, web technologies (Apache, Nginx, etc), database technologies (Redis, MySQL, etc) and monitoring solutions (Grafana, Elasticsearch, etc)
• Experience with big data technologies (e.g., MySQL, Spark, Hive, HDFS, Flink, Yarn, Kafka) is preferred
• Proficiency in automation to streamline day-to-day tasks

Preferred Qualifications

• Familiarity with incident review processes, to understand root cause of issues and follow-up to ensure proper fixes are deployed
• Comfortable partnering with cross-functional teams to understand servers/services setup, and work with them to come up with monitoring solutions based on best practice
• Familiarity with networking LAN, WAN, HTTP, HTTPS, DNS, SSH troubleshooting
• Strong proficiency in Linux/Unix administration

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $187040 - $359720 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
3. Exercising sound judgment.