Subscription Coordinator

We are now looking for a

Subscription Coordinator Fleet Optimisation Solutions

to join our team working for a better future.

The position is temporary (3 months), and the preferred location is in the UK, with a remote work model.

Purpose of the role

As the FOS Subscription Specialist - Contract Coordinator, your work will focus on supporting the customer, by handling the Agreement, assuring the correct execution of service provision, coordination of contract adjustments and correct billing.

In this position you will be reporting to the Manager Subscription Coordination FOS.

Main accountabilities

• Preparation of annual reconciliations of Wartsila's FOS Rolling Flat Fee offering.
• Amending fees as per the contract and issuing of final balance invoices/credits where appropriate.

Further Responsibilities

• Develop and maintain Customer Satisfaction
• Maintain day-to-day contact with customers, building strong relationships with key-stakeholders through phone- and email and (occasional) customer visits,
• Handling customer inquiries, orders and complaints in a timely and satisfactory manner,
• Answer requests and send information to customers (e.g. Consumption Information)
• Update relevant customer (account), Service and Opportunity Information in CRM
• Balance capacity and managing priorities in the global team
• Secure process quality and Business Governance practices
• Actively contribute to improvement initiatives of processes, tools and applications to increase performance.

Main Requirements in this role are

• Good understanding of the impact of our services in the context of customers operations and processes
• Proven experience in execution of subscription sales business models
• Fluent English spoken and written.
• Good working knowledge of MS Office, ERP-Microsoft Business Central and Wartsila's FOS offering.
• Further Knowledge of the environment and products (advantage)
• Strong work ethic
• Able to work independently to fulfil tasks
• Open to new technology and environment that is in a constant change.
• Team player with good interpersonal and communication skills.

In addition, as an ideal candidate you

• Drive Wärtsilä Purpose and demonstrate Wärtsilä values
• understand the value of collaboration and benefits it brings
• are recognised as a leader with ability to build high performing teams based on trust
• have high integrity, listen with good intention, appreciate feedback and support people to grow
• create clarity on direction and inspire people to take action towards the future goals
• enjoy creating clear business value with a goal-oriented mind-set
• feel accountable for business impact and act to adjust when performance is not as expected
• develop an organization with high passion and drive - while making sure that it is fun doing business

We have an amazing team and we are excited about our work and the impact it has on building sustainable societies. We are looking to find a colleague with this shared passion for smart technologies and a sustainable future.

Contact & next steps

We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout.

Welcome to join us in shaping the decarbonisation of marine and energy!

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.