Client Support Engineer

Job Description

Are you ready to work with a world-class team and help disrupt the energy industry and the way consumers use energy and interact with utility companies? Are you a technically skilled engineer who loves working with customers and solving problems? Are you service minded and a natural problem solver?

What You’ll Do

As a Client Support Engineer, you are the first person our clients go to when they have a question or problem. Your role is to ensure they are responded to clearly, promptly and effectively so that any problems are fixed and they and their end customers continue to enjoy a top class product. You’ll be working closely with the clients, as well as Eliq’s Product and Client Success teams.

You will be helping us reach our goals:

• Work with Client Success, Integration and Product teams to help triage and address client/production issues via email and ticketing system
• Act as a client-facing subject matter expert
• Gather and analyze information, evaluate impacts, resolve or escalate issues as needed
• Manage client expectations, both internally and externally
• Ensure support service level agreements (SLAs) are achieved
• Work on special projects to help improve processes, documentation, and overall client experience
• Help develop custom reporting extracts and become an expert in our data

What we think you will bring to the table

• You’re an engineer with 1-3 years of experience, looking to progress your career in an exciting start-up environment
• You’re looking to enhance or develop your technical or client facing skills
• You’re an independent person who likes to take the initiative and solve problems
• You relish the prospect of dealing directly with decision makers and influencers
• You want to be able to make an impact and not have your ideas filtered through multiple layers of bureaucracy,
• You are driven by a desire for personal fulfilment; you want to make a difference!

Who we think you are

• Self starter and quick learner
• Extremely customer focused
• Strong professional and interpersonal communication skills
• Technical hands-on troubleshooting skills or ability to learn quickly
• Experience supporting a 'Software as a Service' platform is a plus
• SQL/MySQL or databases troubleshooting experience/skills, or the ability to learn
• Experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, and/or training delivery
• Cloud experience, preferably Azure, C# .NET skill is a plus
• Know (or can learn) how to read API documentation and make a few calls.
• BA/BS degree or equivalent working experience.

What we bring to the table

• Flexible working hours and hybrid work from Vilnius, Lithuania
• 25 business days of annual vacation
• Annual team events together with our colleagues from Sweden, UK and other offices
• Salary: €2,500 – €3,500/month gross depending on experience (Vilnius)

If you read this far, it is time to apply:

We think you’re excited to work with a team that moves fast, takes risks, and comes to work every day excited about building a product that affects the lives of millions of people, while helping to accelerate the transition to clean energy. We would love to hear from you!

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