Technical Support Specialist (Hardware)

Landis+Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9.5 million tons of CO2 in FY 2022 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better – since 1896.

As a Technical Support Specialist (Hardware), you will be the first point of contact for our external customers within our Support Team. You will be responsible for providing customer support (L1) to our customers regarding any issues with our Devices in the field (Smart Metering). Your role will be to assist them in overcoming their daily challenges in accordance with our customer service process and service level agreement.

Here’s what your day/week will look like with us:

• You will manage and solve all issues related to technical errors or defects.
• You will manage communication issues in collaboration with the Software Support Team.
• You will work very closely with the Software Support Team especially in cases where the root cause is unclear.
• You will get advanced support from our engineering teams to solve errors fast and efficiently and to develop your knowledge with every new issue.
• You’ll perform firmware updates and meter configurations in collaboration with customers.
• You’ll contribute to process improvements and developments, both internally and with customers.
• You’ll conduct customer training on Clean-Up and performance optimizations in the G3 Power Line Communication (PLC).
• You’ll play a role in training sales personnel (meter configuration).
• You’ll monitor the repair process and assist in handling repair orders (entries in SAP, error reports in CRM, creation and processing of transport orders).
• You’ll represent the company in a positive and professional manner with internal and external partners.

Requirements

To succeed in this role, you should have completed technical or IT education, e.g., Bachelor of Science, technician, IT specialist EFZ, or an equivalent qualification. You should have demonstrated experience in a similar role or in the field of technical customer support. Experience with telecommunications technologies and/or measuring devices is desirable. You should be solution-oriented, have the ability to identify the cause of a problem, and find an effective solution. You should have a structured and systematic working approach.

We are passionate about providing our customers with the best possible service, and we believe that you have the skills and experience to help us achieve this goal. Our team is dynamic, supportive, and committed to excellence, and we are confident that you will thrive in this environment. We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within the company.

Your work is key to the future of smart metering and green energy. Smart grids are integrated systems for regulating fluctuating electricity production from decentralised renewable energy sources and electricity consumption in a safe, efficient and reliable way. The main aim is to reduce the need to expand the electricity network in line with Energy Strategy 2050. Smart metering is an integral part of Energy Strategy 2050, and your role as a Hardware-IOT Engineer is crucial in ensuring that our customers receive the best possible support in their transition to a more sustainable future.

Let's #manageenergybettertogether!