ICT Operations Technician
Join ACCIONA as an ICT Operations Technician in Greater Adelaide, Australia. Support global ICT operations, collaborate with teams, and provide second-level support for hardware, software, and mobile services.
About Acciona
Company Overview
Acciona, S.A.
Madrid, Spain
1997
Business Model
Renewables, Infrastructure
Development and management of infrastructure and renewable energy projects
Infrastructure development, renewable energy production
Locations & Geography
Operates in over 40 countries including Spain, the United States, and Australia
Company Culture
Commitment to sustainability and innovation to lead the transition to a low-carbon economy
Innovative, focused on sustainability and social impact
Emphasis on professional growth and training in sustainability practices
Business Model
Energy & Utilities, specifically renewables including solar and wind energy.
Infrastructure construction, energy production, and water management.
Income primarily from renewable energy generation and infrastructure projects.
Locations & Geography
Operates in over 40 countries including Spain 🇪🇸, USA 🇺🇸, Australia 🇦🇺, and more.
Company Culture
Committed to leading the transition towards a sustainable energy model and fostering sustainable infrastructure.
Innovative and supportive, with strong emphasis on employee development and sustainability.
Extensive training programs and opportunities for professional growth.
Activities & Projects
Notable projects include solar-powered irrigation systems in Spain and wind farms in Peru.
Developments in desalination and renewable energy technologies.
Strong focus on reducing carbon footprint and enhancing sustainable practices across all operations.
Career Opportunities
Various roles in engineering, project management, and sustainability initiatives.
Comprehensive health insurance, flexible working conditions, and employee well-being programs.
Contact Information
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 45,500 professionals, present in more than 40 countries across the five continents, all contributing in our mission to design a better planet. Are you a passionate individual who wants to make a difference, promote sustainable development, and find solutions to the biggest global challenges including climate change, overpopulation, and water scarcity? Come and join us in building the infrastructure our planet needs to achieve a sustainable future.
Job Description
- Join ACCIONA to elevate your career and become a crucial player in shaping the future of ICT operations.
- Great team and passionate stakeholders.
- Develop your career.
Join ACCIONA as an ICT Operations Technician and play a pivotal role in delivering top-notch support to our employees and partners. Collaborate closely with our Global Service Desk team, offering expertise in ACCIONA devices, infrastructure, and environments. As an ICT Operations Technician at ACCIONA, you will be responsible for supporting computer systems, operating systems, applications, and mobile services.
Key responsibilities
- Provide second-level support, including logging and handling of ICT incidents and service requests, using the ITSM tool Service Now.
- Installing and configuring computer hardware, software (Microsoft) and peripheral devices.
- Monitor your ticket queue (requests and incidents) and reprioritise your workload to ensure all tickets are resolved within the defined SLAs.
- Provide clear and concise notes within ServiceNow against each ticket, and where necessary, update/develop Knowledge Base articles.
- Work closely with the wider ICT team, both locally within Australia and globally with our Parent Company, to achieve the best possible outcome for the End Us.
Required Skills and Competencies
- Experience gained in a Level 2 role within a large matrix organisation.
- Experience supporting mobile devices (iOS, Android) and Office 365 PC programs,
- Experience in PC Hardware configuration, including maintaining printers and scanners.
- Excellent communication skills.
ACCIONA has been given the Top Employer 2022 & 2023 certification in Australia, which certifies the company's commitment to excellence in human resources management and those who focus on putting their people first through their exceptional HR policies. Since establishing a presence in Australia in 2002, ACCIONA has made significant investments in local opportunities and project development. ACCIONA employs more than 3,000 people in its renewable energy, infrastructure and water projects across Australia & New Zealand.
We are an Equal Opportunity Employer and promote equality and diversity. Indigenous Australians and candidates from minority groups are encouraged to apply.
Apply now
Job expired?Please let Acciona know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Discover how you’re connected
View connectionsSee your contacts at Acciona on LinkedIn to leverage your network in applying for this position.
Apply now
Job expired?Please let Acciona know you found this job on Rejobs. This will help us grow and get more people to work on renewable energy!
Discover how you’re connected
View connectionsSee your contacts at Acciona on LinkedIn to leverage your network in applying for this position.
About the role
Dec 07, 2023
Full Time
Company
Jun 05, 2024
On-site
Greater Adelaide, Australia
Level 2
UTC+09:30
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