The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 46 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 30 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 9,600 employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex

Technical Manager Retrofit Customer Comunication

Do you want to be part of an agile team where colleagueship truly matters?

As a global company, we interact with a variety of people and cultures. Integrity, Respect, Colleagueship and Ownership are the unifying force for all departments and regions around the world. It’s the individual that defines the team. And it’s the team that makes the difference. Join the #TEAMNORDEX and shape the future of energy with us.

The Service Engineering department takes care of the service life of the wind turbine. In particular, the Service Fleet Improvement group is responsible for the multi-level technical support process and supervises it also on the tool side. If there is a need for retrofitting or corrective measures in the field, these are centrally rolled-out by the Service Fleet Improvement group into the Service organizations and their implementation is monitored. For this purpose, there is a close exchange with Engineering and the local support structures.

Your Tasks

Create customer communication letters and related external documentation for retrofits
Review and adapt retrofit and corrective actions instructions from customer perspective
Understand and communicate technical subjects and convey points concisely using plain English
Act as key contact person and support function for Service regions
Align closely with involved Service departments (Sales, Key Account Management) and Legal
Ensure proper documentation management
Improve continuously related processes

Your Profile

Degree in business administration or engineering studies, equivalent technical / professional qualification or equivalent job experience
Knowledge in the renewable energy sector preferable
Experienced in dealing with internal and external customers
Excellent English language skills
Excellent written and verbal communication skills
Proficiency in MS Office suite, including Excel, Outlook and Sharepoint

We are an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, national origin, age, physical or mental disability, genetic information, veteran status or uniformed service member status. Nordex USA, Inc. does not require employees to be vaccinated against COVID-19 as a condition of employment.

Technical Manager Retrofit Customer Comunication