IT Operations Engineer

Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future.

As a member of the IT team, you will play a crucial role in providing our employees with the necessary systems, software, and IT support to excel in their roles. You will be responsible for managing application and system accesses, overseeing employee IT lifecycle management, and ensuring adherence to IT policies and procedures to support the efficient functioning of our growing business. In this role you will get the chance to help build a solid IT department in a growing, dynamic business.

Responsibilities

• Manage application and system accesses and perform employee IT lifecycle management including onboarding new employees, modifying accesses, and conducting offboarding procedures
• Own and drive projects for new IT solutions from start to finish (f.e. application rollouts, setup end point protection solutions, meeting room design, ...)
• Implement and refine IT policies and procedures and provide training to application users and managers
• Develop and maintain IT documentation related to operations activities
• Stay up-to-date with emerging technologies and solutions relevant to modern organizations
• In the first stage of your employment, this role will require some hands-on responsibilities:
  • Provide first and second-line IT support to colleagues, facilitating their integration with company devices and tools.
  • Manage IT assets and be responsible for provisioning devices via a Mobile Device Management solution
  • Manage and monitor the internal network components and Microsoft 365 environment
• In the long run, we are looking to prepare and coordinate managed services partnerships for these responsibilities. You will help setting up and coordinating these partnerships

Requirements

• Minimum 2 years of experience as an IT Operations Engineer or similar role
• Expertise in networks, desktop management (MacOS and Microsoft), network infrastructure, telecommunications, SSO, Enterprise Mobility Management Solutions, and Cloud application management (e.g., Microsoft 365, Odoo, Atlassian, etc.)
• Experience and/or affinity with training and guiding end-users
• Familiarity with service desk systems and management systems
• Proficiency in English, both spoken and written
• Proficiency in automation and scripting languages
• Knowledge of modern technologies and applications
• Devotion for delivering superior IT solutions and passion to help colleagues improve professionally
• Strong analytical and problem-solving abilities and capability to collaborate across teams
• A 'green heart’ and believe in renewable energy

Benefits

At Smappee we believe in a modern and dynamic work environment where you can be yourself and truly inspire people to contribute to a better planet. What can you expect exactly?

• An inspiring office environment at cleantech hub Snowball: a place where companies with a heart for sustainable innovation can get inspired and grow
• A place where you can focus on a good work-life balance with flexible working hours and a home office day
• Personal growth with multiple career and personal development opportunities in an organization that is constantly evolving
• A chance to participate in team activities, companywide events and monthly drinks with your colleagues at the HQ
• Remuneration according to experience, completed with extra-legal benefits such as an electric company car and charging card, meal vouchers, eco vouchers, health insurance, group insurance, holidays supplemented with ADV days, profit participation and optional bicycle leasing
• An ideal location along the E17, spacious parking, electric car chargers and bicycle storage
• A job where you can truly contribute to a better planet