![Voltalia](https://cdn.rejobs.org/3306-voltalia-uk-logo.jpeg)
Customer Experience Coordinator M/F
Lead as Customer Experience Coordinator in Porto, Portugal for Voltalia's Equipment, Trading and Distribution department. Manage team, optimize processes, improve customer metrics, and ensure regulatory compliance. Requires 5 years experience, renewable energy background, and IT proficiency.
At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on the regulated Euronext market in Paris since July 2014.
Our Equipment, Trading and Distribution department is looking for a Customer Experience Coordinator, that will have the following responsibilities:
- Manage all the team responsible for the care and support of our customers (business-to-business)
- Create culture and processes to support business achievements and objectives in compliance with their customer service
- Create and optimize of internal processes and procedures
- Supervise the areas of Order Processing and Complaint Management
- Create and improve of relevant Customer Metrics
- Optimize and monitor the cooperation with the Sales teams
- Identify new tools and technologies to better serve the customer
- Map Customer Insight and Root Cause Analytics to identify improvements for the business line
- Identify potential risk issues and ensure full regulatory compliance and legal requirements
- Work with other departments as Sales, Finance, Marketing and Operations to negotiate and influence customer experience improvement
- Act as the voice of the customer across the organization
- Support team´s competences development and growth
- Support Finance and Quality team ensuring the regular reporting (customer’s receivables, sales orders backlog, sales metrics, etc.)
- Supporting the team in all matters relating to customer care
Requirements
- Experience in similar functions of at least 5 years (Business Management degree is an advantage)
- Previous experience in renewable energy is an advantage
- Proficiency in English and Portuguese language (written and spoken)
- Experience with IT tools (MS Office, ERP, CRM)
- ERP and/or CRM Implementation experience
- Able to interpret MI/BI
- Team management skills
Key Skills
- Strong strategic and customer focus
- Market Analyzes
- Excellent communication skills and capacity to adapt it to all levels
- Capacity to work autonomously and motivate others
- Capacity to work in a fast pace environmental
Cómo estás conectado
Ver tus conexionesConsulta tus contactos en Voltalia en LinkedIn para aprovechar tu red a la hora de solicitar este puesto.
Aplicar ahora
¿El empleo expiró?Por favor, informa a Voltalia que encontraste este empleo en Rejobs. Esto nos ayudará a crecer y conseguir que más personas trabajen en energía renovable!
Cómo estás conectado
Ver tus conexionesConsulta tus contactos en Voltalia en LinkedIn para aprovechar tu red a la hora de solicitar este puesto.
Aplicar ahora
¿El empleo expiró?Por favor, informa a Voltalia que encontraste este empleo en Rejobs. Esto nos ayudará a crecer y conseguir que más personas trabajen en energía renovable!
Sobre el rol
May 13, 2024
Posición por Contrato
Empresa
Oct 30, 2024
Presencial
Porto, Portugal
Experiência de pelo menos 5 anos
UTC+00:00
Etiquetas
Trabajos similares cerca de Porto, Portugal
![Voltalia](https://cdn.rejobs.org/3306-voltalia-uk-logo.jpeg)
![SMARTENERGY](https://cdn.rejobs.org/6559-smartenergy-logo.jpeg)
O&M Monitoring Supervisor (Renewable Energy Asset Management)
–SMARTENERGY
![Voltalia](https://cdn.rejobs.org/3306-voltalia-uk-logo.jpeg)
![SMARTENERGY](https://cdn.rejobs.org/6559-smartenergy-logo.jpeg)
![Vestas](https://cdn.rejobs.org/1945-vestas-logo.png)
![Vestas](https://cdn.rejobs.org/1945-vestas-logo.png)
![Vestas](https://cdn.rejobs.org/1945-vestas-logo.png)
Compartir con Amigos
Las apuestas son altas y el tiempo para hablar ha pasado. Ahora es el momento de actuar. Ayuda a un amigo a acelerar el cambio hacia un futuro sostenible.
Comparte este trabajo - Customer Experience Coordinator M/F - con tus amigos, y ayúdales a encontrar una carrera de la que puedan estar orgullosos.