Payments Specialist

Job Description

Are you an inquisitive and analytical individual with a talent for problem-solving? We're seeking a detail-oriented and proactive team player to join our finance operations, where you'll ensure accurate refund processing, manage remittances, and maintain impeccable records while upholding compliance standards.

Responsibilities

• Process and Audit Financial Transactions: Process and approve manual and system-based refunds, held payments, and remittance files, ensuring accurate allocation and compliance with GSOP, GDPR, and BACs guidelines.
• Quality Assurance & Reporting: Conduct quality assurance checks on refunds and Direct Debit reviews, complete refund project work, and report on progress and results.
• Issue Resolution & Support: Investigate and report data exceptions and complex account issues, and support line managers in achieving targets by resolving queries and improving productivity.
• Record Keeping & Correspondence: Maintain accurate internal and external records, create and send customer refund correspondence, and document all account actions for audit and reporting.
• Process Improvement & Stakeholder Management: Assist with system improvements and testing, maintain process documentation, and manage the chase remit process for timely follow-up on outstanding accounts with both internal and external stakeholders.
• Customer Experience Support: Deliver a high standard of service to help colleagues manage the customer experience.

What you'll need to succeed

You're a performance-focused individual with excellent analytical and problem-solving skills and a keen eye for detail, thriving in fast-paced environments. You're a flexible team player with strong communication, time management, and payment process knowledge, proficient in Excel, and ready to bring a motivated and positive attitude.

Essentials

• Good understanding of payment processes and associated practices.
• Demonstrated ability to deliver excellent customer service in fast-paced, complex environments, utilizing multiple systems.
• Intermediate-level experience with Microsoft Excel.
• Experience working effectively within a team, with a flexible approach to support collective goals.
• Highly developed verbal and written communication skills.
• Good time management skills and capable of proactively managing your own workload.
• Motivated, positive, confident, and personable.

Desirables

• Passion for renewables and knowledge of the energy sector.
• Awareness of environmental issues.
• Experience in a similar regulated industry.
• Advanced Microsoft Access skills.
• Understanding of Ofgem guidance and regulation.

Benefits you can rely on

Great allowances for hybrid working:

• 🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
• 🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.

📖 £500 annual development allowance: to spend on your chosen development area, whether that's in your current role, or future roles.

🎁 5% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.

🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You'll also have the option to buy additional leave, allowing for a better work-life balance.

💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.