Asociado de soporte para programas de clientes estacionales

EnergyHub is looking for a Customer Programs Support Associate to ensure the success of our utility and consumer programs. We are supporting dozens of electric utility programs and we're growing quickly! The Associate will be a key contributor during EnergyHub's busiest times of the year when our platform is deployed by dozens of utilities to help maintain much of North America's grid reliability. The Associate will have a unique opportunity to work closely with dozens of Grid Edge experts on a daily basis.

Main Responsibilities

• Provide email support for our program applicants and participants
• Provide a 2nd and 3rd line of support to utility program staff and partner company customer support teams
• Manage a trouble ticket queue to track issues from initial report to resolution
• Work with other internal teams to identify systemic issues and recommend improvements to products and processes
• Provide weekly and monthly reporting on all program support activity as needed
• Other duties as assigned

Key Skills & Experience

• Experience in a customer support and/or process management role
• Excellent attention to detail
• Proven track record of managing multiple tasks simultaneously
• An outgoing and friendly personality suitable for representing EnergyHub to end users, partner companies, and utility program staff
• Fantastic written and verbal communication skills
• Experience with MS Office, especially Excel
• Experience reporting software bugs and support ticket management is a big plus

Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.

Why work for EnergyHub?

• Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other.
• Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs.
• Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate.