Field Service Engineer EVSE (F/M/X)

As a leading innovative electric vehicle charging company, Driveco’s mission is to bring electric mobility within everyone’s reach. We strive to deliver the most seamless user experience, establish the most reliable network, and utilize renewable energy resources in the pursuit of a greener, more sustainable society.

Driveco is a network of 10 000 charging points in operation or under construction, and the largest network of charging points open to the public in France, known for its market-leading reliability. Since its inception, Driveco’s charging points have enabled the charging of 125 million kilometres driven in electric vehicles, equivalent to 3 000 times around the Earth. With more than 24 000 tons of CO2 avoided, Driveco has supplied more than 22 million kWh of electricity since its establishment. For more information visit www.driveco.com and LinkedIn (DRIVECO).

Your missions

If you share our ambition and feel ready to deliver our strong commitments, join the Operations team, you will be directly reporting to Santiago, maintenance manager.

Your main missions:

Exploiting charging station networks

• Meet the expectations of the customer, owner of the charging stations, as established in the contract, including availability rates, intervention and repair deadlines to avoid any penalties.
• Ensure internal and external reporting at agreed-upon intervals.
• Manage service providers (equipment manufacturers, maintainers, etc.) to ensure contractual obligations are met.
• Trigger necessary maintenance operations (preventive and corrective).
• Conduct customer service actions on DRIVECO products (diagnosis, repair, estimation, logistics).
• Assist customers and users via phone and email.
• Assist the DRIVECO works team during commissioning.
• Manage maintenance operations with our national partner (create intervention records, monitor intervention, validate completion of intervention).
• Provide technical expertise on products installed by DRIVECO.
• Ensure the quality of equipment and make proposals for improvement.
• Identify technical solutions for enhancements.
• Analyze failures to readjust priorities or modify methodologies.
• Ensure on-call availability via phone.
• Travel to the site for interventions requiring strong technical expertise.
• Participate in training plans for service providers and DRIVECO teams.

Preferred Experience

DRIVECO is committed to equal opportunities and celebrates diversity by ensuring an inclusive environment for all employees. We encourage applications from all minorities, gender identities, sexual orientations, and are attentive to the specific needs of people with disabilities or requiring particular accommodations.

Even if you feel you do not have 100% of the required skills, do not hesitate to apply so we can discuss it together.

A Master's degree (Bac+5) or an Engineering degree is required.

Hard Skills

• Versatile technical knowledge: electronics, computer science, electricity, and mechanics.
• Think methodically and detect abnormal situations.
• Build a quality relationship and establish a climate of trust with the clients and partners of the company.
• You possess technical skills in electricity and electronics gained through significant first-hand experience of at least two years in managing the maintenance of a product fleet. This experience covers activities ranging from diagnosing issues, monitoring maintenance, to providing product improvement recommendations.

Soft Skills

• Problem Solving: Identify and apply effective solutions.
• Business Prioritization: Prioritize actions based on their added value.
• Adaptability: Welcome change with agility and openness.
• Communication: Exchange clearly and collaborate effectively.
• Influence: Unite around your impact & expertise.

Driveco’s Perks

• A vibrant Quality of Work Life program: awareness workshops, yoga classes, partnership with Moka Care (mental health specialist), delivery of short-circuit fruits.
• Training offered to improve skills: technical, management, foreign languages.
• Social and environmental commitments.
• Events promoting integration: seminars, themed afterworks, Christmas party, etc.
• Remote policy: up to 2 days per week.
• A partnership with corporate nurseries.
• 25 days of paid leave + 10 days of extra time off.
• Health insurance (Mutuelle) Alan covered at 60% by Driveco.
• Meal vouchers: €10/voucher, 60% covered by Driveco.
• A profit-sharing plan (up to 5% of your salary) with an extra contribution of up to €4,000 net per year.
• Holiday bonus of 3% of the base salary (paid in June).
• SYNTEC Collective Agreement (Convention Collective SYNTEC).
• SEC benefits (CSE): Leeto platform, Skilleos, Gymlib, etc.

Recruitment Process

A discovery exchange with Daniel, one of our Talent Acquisition Manager (30 min by video)

An interview with Santiago, Maintenance Manager (1h at Driveco's office ideally)

Online tests on the TestGorilla platform

A final interview with Julien, our HRD (30 min by video / on site, depending on the 1st interview)