Associate Technical Support Engineer (Italian Speaker)

Are you interested in providing technical support for Tesla’s Energy Products Powerwall and Wall Connector?

Do you have a background in Electrical and/or Mechanical Engineering?

We are looking for a professional to help us deliver exceptional support to our network of Certified Installers. The ideal candidate will have technical acumen and a service-oriented mindset.

This position will partner closely with our Sales, Operations, and Service teams to proactively improve the owner and installer experience for our rapidly growing customer base.

What You’ll Do

• Support the installers by troubleshooting and providing technical expertise to Field Service Engineers and partner installers during site visits
• Remote troubleshooting and development of strategies for preventive maintenance
• Escalate critical issues when needed evaluate the needs of business customers and work in a creative, proactive manner to resolve technical issues with the battery systems
• Educate our business customers so they have optimal confidence in the operation of the energy storage system
• Determine if technical solutions can be resolved remotely or if field service intervention is needed
• Share customer concerns with Managers, Service Engineering or the Field Service team
• Accurately record issues and data into the CRM database

What You’ll Bring

• Electrical or Mechanical background-related technical experience
• Minimum of 1 year of working experience in a technical support environment, experience in the renewable energy industry is a plus
• Excellent communication skills both in English and Italian
• Experience with CRM systems and MS Office Suite

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.