Stores Executive (m/w/d)

Job Description

The EasyBuy Direct Sales team is the market facing arm of Sun King’s pay-as-you-go (PAYG) direct to consumer sales business. The Easy Buy Direct Sales team is in charge of recruiting, managing, and overseeing the company’s network of thousands of commission sales agents, called “Energy Officers” that promote and sell Sun King’s PAYG solar solutions and provide customer ongoing service in their local territories.

Through the EasyBuy PAYG solar business model, customers can purchase a Sun King solar home solution by making a small down-payment up front and paying the remaining balance through a series of installments over a period of time.

About the Role

The Sun King Store Executive will ensure that the overall performance targets of the Sun King Stores in the area are met, both in terms of quality and quantity.

What you would be expected to do

Stock Management

• Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Customer Service: Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting

• Prepare and submit regular and ad hoc reports on
  • Stock holding - weekly
  • Store management – System failures, Alarm performance, repairs, security issues etc
  • Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
  • Products availability in the field

Asset Management

• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management

• Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance

• Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance

• Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team managers in the AHQ.

Budgeting and Cost Tracking

• Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time.

You might be a strong candidate if you

• Possess a Degree/ Diploma or equivalent from a recognized institution.
• Have at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
• Can clearly and straight to the point communicate fluently in both written and spoken English and Chichewa.
• Have strong computer skills – MS Excel skill is mandatory.
• Have experience in the use of technology – smartphone and web-based applications.
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

What we offer (in addition to compensation and statutory benefits)

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King who are collectively motivated by fostering a transformative, sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.