Senior IT Project Manager (m/w/d)

Job Description

IT Agile PM/Release Train Engineers are responsible for the oversight and success of Information Technology and related Business projects. IT Agile PM/Release Train Engineers manage the budgetary, scheduling and delivery of assigned initiatives in compliance with the standards and procedures of the PMO/Next Generation Delivery Organization. The PM/Release Train Engineers primary focus is leading program and train-level execution, forming and building a team of teams, removing impediments, and driving continuous improvement. They are responsible for managing all aspects of team delivery including schedule, scope, costs, risks, dependencies, and issues.

The Release Train Engineer (RTE) is a leader and coach on the Agile Release Train (ART), a team of teams that plan, commit, develop, and deploy software together to deliver significant value to Eversource’s end customers. This leader/ coach possesses a strong understanding of Agile and can execute and manage Agile processes. The RTE will lead and guide one or more ARTs (depending on the size and complexity of the ART) in accordance with SAFe principles, ensuring alignment across teams and optimizing the flow of value. S/he will operate as a servant leader and coach, fostering a culture of trust, transparency, and continuous improvement across the ART.

Essential Functions

• Manages a significant complex enterprise level program, or multiple projects concurrently
• Work with the other Project Managers and have experience with a multi-system implementation and cross system integrations of complex business processes.
• Experience delivering large complex projects with multiple systems and new application implementation integrating with legacy systems
• Both a business and technology focus in running projects. Needs to be able to fully understand the business needs and deliver a solution to these requirements.
• Think outside of the box
• Advocate and support the policies, processes, and practices of the Program Management Office (PMO)/Next Generation Delivery Organization.
• Develops and communicates plans to deliver major IT initiatives to the IT and business communities; devises the summary and detailed project plans including tasks and interdependencies, milestones, people required including skill levels, and other resource and support requirements.
• Serves as the IT point of contact and the primary interface on initiatives where the business / user community has appointed a project or program manager.
• Outlines the responsibilities of different principals / parties including customers, customer and IT management, team members, IT support groups, vendors, consultants, and affected or impacted groups.
• Coordinate preparation of statements of work and specifications, estimation of product / service costs and pricing, and negotiation and administration of contracts. Assist with economic decision-making by facilitating feature and story estimation by teams and across the Agile Release Train.
• Negotiates Information Technologies interests and manages external vendor, contractor, and material contracts.
• Monitor budget, resource levels, and advise principals as to developing trends and prepare periodic variance projections.
• Ensure that dependencies outside the Team are understood and proactively managed.
• Ensure that risks and issues between teams and with the rest of the organization are understood and managed against expectations.
• Ensure that all training and transition management activities are in place for the customer base, including coordinating process redesign, new procedures, and acceptance of modern technologies and/or capabilities into daily use within the user community (done in conjunction with a business / user program manager if one has been appointed).
• Ensure communications, collaboration and coordination across teams, business partners and other areas of IT.
• Develop and implement alternatives and/or solutions to mitigate problems, issues, conflicts, etc.
• Facilitates key ART-level events, including PI Planning, Inspect & Adapt, ART Sync, and Scrum of Scrums
• Trains, Mentors and Coaches Product Owners and Scrum Masters in preparing and developing the features and work items for the teams to plan in PI Planning and Sprint planning events and identifying cross-team and cross-program dependencies and risks.
• Communicates with stakeholders, escalate impediments, help manage risks, and drive relentless improvement
• Maintains agile tools and dashboards to track progress towards PI objectives and flow of value
• Communicate program progress, health, status, risks and impediments to business and IT leaders who may not have agile program experience
• Drives ART delivery and continuous improvement by utilizing ART retrospective, assessment, and metrics to identify areas of opportunity
• Creates a compelling vision, clear direction, and strategy for the team
• Promotes DevOps principles inside the organization to aid in the design and continuous enhancement of a continuous delivery pipeline
• Encourage Organizational Change Management (OCM), communications and training as needed to drive process and tool adoption, implementation, and compliance

Technical Knowledge/Skill/Education/Licenses/Certifications

Technical Knowledge/Skill:

• Exhibits an exceptional degree of ingenuity, creativity and/or resourcefulness.
• Applies extensive organizational and/or delivery expertise and has full knowledge of other related disciplines.
• May be viewed as expert within a given field
• Project Management Skills: Independently and effectively demonstrates Agile execution, leadership and use of the methodology for large transformational projects and programs, knows when and how to effectively escalate problems and coach others.

Preferred:

• Experience working with Data Product Owners planning and designing data source system integrations and data analytics solutions.

• Experience working with data engineering teams to deliver ETL pipelines, data models, and data products.

• Experience working with business stakeholders and data teams to implement data governance processes and procedures.

• Knowledge of big data technologies, such as Azure cloud storage for data lakes, Databricks for ETL and analytics, Power BI for data visualization, and Collibra for data cataloging.

• Experience in delivering large programs using SAFe (Scaled Agile Framework)

• Experiences in delivering large and complex projects involving Utility Meter and Billing Systems and Smart Grid related initiatives.

• Experience in Advance Metering Infrastructure (AMI) Implementations

• Knowledge of Advance Metering Infrastructure Customer Portal and Presentment and Analytics Technologies

• Knowledge of Oracle, SAP, and Database Technologies

• Understanding of Utility Metering and Billing Systems

• Understanding of Information Technologies (IT) and Operational Technologies (OT) Project Management

Education:

• Bachelor’s Degree or equivalent experience

Experience:

• Minimum of 10 years of experience
• Five (5+) years for large Project Management experience
• Five (5 ) years working with Lean- Agile methodologies in a large organization
• Three (3) years of experience as RTE, Scrum Master, Product Owner, or Agile Project/Program Manager

Licenses & Certifications:

• SAFe Release Train Engineer or SAFe Program Consultant (SPC) certification
• PMP Certified

Working Conditions

• Must be available to work emergency storm assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Mental Aspects

IT Project Manager – Senior solves problems commensurate with large transformational projects and programs, using methodology, tools, processes and influence.

Leadership Behaviors/Competencies

Set and Communicate Direction and Priorities

• Know the business plan and how your role connects to it
• Identify problems, issues; take responsibility for resolution
• Set high standards for self; deliver quality performance
• Raise ideas for improvement
• Communicate, communicate, communicate

Build Trusting Relationships

• Follow through on commitments made to manager, colleagues, and customers.
• Address difficult or controversial issues and encourage others to do the same.
• Have honest dialogue with others

Manage and Develop People

• Set performance goals that align with department and company goals
• Meet regularly with your supervisor/manager to discuss your performance
• Seek opportunities to develop skills and gain knowledge through on the job opportunities, i.e. working on projects, attending meetings, etc.

Foster Teamwork and Cross-functional Collaboration

• Work collaboratively within and across the organization to achieve “One Company” and other goals
• Recognize and address cross functional implications of your work

Create a Diverse, Inclusive Workforce

• Incorporate the diverse ideas and perspectives of team, colleagues, and customers in your work

Lead Change

• Proactively seek out opportunities to improve business performance and customer service.
• Respond positively to new demands or circumstances
• Exhibit a “can-do” attitude to support changes in priorities and work processes

Focus on the Customer

• Deliver superior service to our customers, both internal and external, in a reliable, attentive, courteous, quality, proactive and timely manner

Compensation and Benefits

Eversource offers a competitive total rewards program. The annual salary range for this position is $134,640.00 to $149,600.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of our benefits.

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.