Customer Strategy Analyst

Job Description

The Customer Strategy Analyst supports the development and delivery of Momentum's customer strategy and portfolio approach through rigorous analysis, modelling and coordination activities. The role provides data‑led insight into customer segments, margin and profitability drivers, supporting informed strategic choices across the customer portfolio. It also plays a key role in planning and coordinating critical BAU activities, events and related projects that will have a material impact on performance and commercial outcomes, including Momentum's annual price variation activity, ensuring processes are well organised and executed smoothly. The role exists to translate complex data into practical insight and to support disciplined, customer‑centred decision‑making.

• Commercial and Financial Modelling: Develop and maintain financial and commercial models to assess customer, segment and portfolio performance. Model scenarios and options to support strategic choices, trade‑offs and recommendations.
• Margin and Profitability Analysis: Analyse margin and profitability drivers across the retail energy portfolio, with a strong understanding of how pricing, customer behaviour and cost drivers impact value.
• Customer Segmentation and Insight: Support customer segmentation through demographic, geographic and behavioural analysis. Develop insights into segment performance, cohorts and profit pools to inform customer strategy and prioritisation.
• Customer Value Optimisation Support: Develop data‑led insights and recommendations to improve and optimise customer value across the portfolio, taking both short‑term performance and long‑term sustainability into account.
• Strategic Insight Translation: Translate analytical outputs into clear, practical insights and recommendations that can be understood and acted on by non‑technical stakeholders.
• Business critical project and change Coordination: Provide planning, administrative and coordination support for price variation activity. Assist with timelines, dependencies, artefacts and inputs to ensure activity is well prepared and delivered in line with expectations.
• Execution Support and Follow‑Through: Support the tracking of actions and deliverables during price variation activity and portfolio management forums, helping to ensure tasks are completed on time and issues are escalated appropriately.
• Continuous Improvement and Learning: Support the capture of insights and lessons learned from price variation cycles and customer strategy activities. Assist in refining analysis, tools and approaches to improve future outcomes.

About you and your experience

• Experience in analytical or commercial roles involving financial modelling and data‑led insight.
• Exposure to customer analytics, pricing, portfolio analysis or strategy support in a customer‑facing business.
• Experience supporting cross‑functional initiatives through planning, coordination and documentation.
• Experience working with large datasets and translating analysis into practical insights. Knowledge, skills and abilities
• Strong analytical and modelling capability, with confidence handling financial and commercial data.
• Solid understanding of margin, profitability and value drivers in retail energy or adjacent industries.
• Ability to analyse customer segments, demographics and geographic data to generate insight.
• Strong problem‑solving skills and a customer‑focused mindset.
• High attention to detail and discipline in analysis and execution.
• Clear written and verbal communication skills, particularly in explaining analytical findings.
• Strong planning and organisational skills to support complex, time‑bound activities such as price variation.
• Ability to work effectively under direction while taking ownership of assigned deliverables.

Further information can be found on the attached Position Description: FINAL - MOM - Customer Strategy Analyst - March 2026.pdf

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.