Digital Product Owner

Job Description

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected.

We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.

About the Role

The position of Digital Product Owner drives innovation optimisation of new and existing features across the website, self-service platforms and other customer facing assets. The role will be responsible for digital feature enhancements, Feature Delivery, analysis, requirements, testing, and managing the digital asset (updating content, documents, images, etc.). The role is to deliver the digital roadmap on complex and smaller initiatives, working within business streams models to create frictionless experiences.

• Own assigned stream roadmap initiatives and minor work tasks from kick-off to completion with all relevant internal and external stakeholders.
• Working closely with the wider business to ensure roadmap items have insights at the core of the decision.
• Prioritise work for the delivery team (and dependent teams) focusing on optimising value for the organisation through feature, epic, story and acceptance criteria
• Attend agile sprint ceremonies when necessary (Discovery, Initiative kick off, stand-ups, sprint prioritisation, retrospectives etc.
• Define business requirements, user stories and acceptance criteria for minor works and assist when required for initiatives.
• Validate and document business rules underpinning initiatives, epics, user stories, and tasks.
• Utilise Sitefinity with confidence to edit content on the website, add/remove/edit of product, manage miscuzzi banners, self-service platforms and other customer facing assets.
• Minor maintenance of HTML files, CSS style sheets and padding
• Work with the internal and external Technology and Applications providers to assist in major project development as required.
• Work with Data and insights on ongoing digital performance tracking, analysis and reporting for My Account, including across a range of metrics and KPIs. Good knowledge of Google Analytics is a requirement.

Knowledge, Skills and Experience

• Solid experience as a Product Manager/owner/specialist, preferably in a client-side environment, and with a self-service focus.
• Proven ability to implement initiatives that produce digital self-service and retention.
• Salesforce & regulated industry experience is a bonus.
• Customer experience
• Digital self-service
• Executing roadmaps
• Project Management & soft skills (i.e stakeholder management, collaboration, pro-active mind-set)
• User Testing, UAT, PVT
• Understanding of UI/UX principles
• Agile Methodology
• Selling in ideas and business case development when necessary
• External vendor relationships (UX, CRO, Insights, Research firms etc.)
• Conversion rate optimisation
• CMS and content authoring, HTML, HTML5, CSS, JavaScript
• Use of Google Analytics, Hotjar and relevant insights tools

Further information can be found on the attached Position Description:

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.