Senior Database- en Analyse Manager

Job Description

This position sits in the Data and Reporting Team within the Telesales area of Sales and reports to the Data and Reporting Manager. As Senior Database and Analysis Manager, you'll support two key business initiatives within Sales:

ScottishPower is in the process of embedding Call Centre Artificial Intelligence (CCAI) within the telesales operation, which requires specialist expertise to design, configure, and operationalise CCAI within a live call centre environment.

To support a project to identify and implement new sources of free, internally generated call data for Telesales .

What you'll be doing

• Lead CCAI Implementation - Own the end-to-end design, configuration, and operationalisation of Call Centre Artificial Intelligence (CCAI) within the telesales environment, ensuring rapid deployment and measurable commercial impact.
• Optimise CCAI Performance - Tune models, refine call-flow logic, and establish monitoring frameworks to maximise sales conversion, agent efficiency, and customer experience.
• Integrate CCAI with Sales Operations - Embed AI-driven insights and workflows into day-to-day telesales processes, working closely with Sales leadership, Quality Assurance, and Training teams.
• Identify New Internal Call Data Sources - Identify new, zero-cost data assets that can deliver sales and lower channel capture cost.
• Develop Data Pipelines - Oversee the creation of secure, reliable data flows from call-centre platforms into analytics and reporting environments.
• Knowledge Transfer & Handover - Produce documentation, training materials, and handover packs to ensure sustainable ownership post-contract.

What you'll bring

• Proven CCAI Delivery Experience - Demonstrable track record of implementing CCAI or conversational AI solutions specifically within telesales operations.
• Advanced Data Engineering Expertise - Strong capability in data architecture, pipeline design, and real-time/near-real-time data processing
• Call-Centre Technology Knowledge - Hands-on experience with telephony systems, diallers, IVR, speech analytics, or agent-assist technologies.
• Ability to translate complex technical concepts into clear commercial outcomes for senior stakeholders.
• Background in retail energy, telecoms, financial services, or other high-volume sales environments is advantageous.
• Strong organisational skills with the ability to deliver at pace in a live operational environment.

Minimum Criteria

• Demonstrable experience successfully deploying CCAI or conversational AI in a sales/telesales context
• Proven ability to deliver outcomes within short timescales.
• Significant experience working with call-centre data, telephony systems, or speech analytics.
• Ability to work cross-functionally with technical and non-technical teams.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday Purchase - perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers - save more and spread the cost of your technology purchases
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we're at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.