Telecom Change Management Engineer

Job Description

We're looking for a Change Manager to play a key role in ensuring technology and operational change is delivered in a controlled, effective, and risk-aware way. This position is central to maintaining service stability while enabling the successful delivery of business and technical change across a complex environment.

What you'll be doing

As Change Manager, you'll take ownership of the end-to-end change process, coordinating activities from initial submission and risk assessment through to authorisation, scheduling, implementation, validation, and post-implementation review. Working closely with technical, operational, project, and supplier teams, you'll ensure changes are assessed appropriately, governed effectively, and delivered with minimal disruption to services.

The role will involve leading Change Advisory Board (CAB) governance, preparing high-quality information to support decision making, facilitating reviews, and ensuring agreed actions are completed. You'll maintain the forward schedule of change, identify potential conflicts or high-risk periods, coordinate communications, and escalate risks that could impact service continuity.

A key part of the position is driving continual improvement. You'll help align Change Management practices with wider ITIL disciplines including release, incident, problem, and configuration management, while developing governance controls, reporting frameworks, and performance measures that support informed decision making and regulatory compliance.

You'll also be responsible for producing meaningful management information and insights through governance reporting and KPI analysis. This includes monitoring change success rates, failures, emergency changes, rollbacks, compliance levels, lead times, and service impacts. Using Power BI, you'll develop and enhance dashboards, analyse data from multiple sources, and help maintain the accuracy of change and Configuration Management Database (CMDB) records.

What you'll bring

We're looking for a structured and analytical professional with experience operating or governing an end-to-end Change Management or ITIL Change Enablement process within a live operational environment. You'll have a strong understanding of ITIL principles, change governance, risk assessment, CAB management, emergency change processes, and post-implementation reviews. The ability to engage confidently with stakeholders at all levels, challenge constructively, and influence positive outcomes is essential.

Experience developing governance frameworks, policies, process documentation, performance reporting, and continual improvement plans will be highly valued. Practical experience with Power BI, data analysis, dashboard development, and data modelling is important, while knowledge of Power Query and DAX would be beneficial.

Experience within a regulated, critical infrastructure, telecommunications, or similarly complex operational environment would be advantageous. However, the primary focus is on strong change management expertise and the ability to balance governance with the practical needs of a fast-paced business.

This is an opportunity to shape and enhance change practices while working with a wide range of stakeholders to improve service resilience, delivery quality, and operational performance.

What's in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we'll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it's the little things we do in life that make a big difference. From helping you look after your family's wellbeing, save for your future and take personal steps for climate action - our benefits are designed to help you do just that - so that you have everything you need to take care of your world - today and tomorrow. That's why our benefits include:

• 36 days annual leave
• Holiday purchase - perfect your work/life balance with extra annual leave
• Share Incentive Plan and Sharesave Scheme
• Payroll giving and charity matched funding
• Technology Vouchers - save more and spread the cost of your technology purposes
• Count us in - pledge to reduce carbon emissions and help fight climate change
• Electric Vehicle Schemes - to help you transition to green/clean driving
• Cycle to Work scheme and public transport season ticket loans
• Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
• Life Assurance (4x salary)
• Access to 'nudge' financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group, one of the world's largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network - connecting infrastructure like wind farms into the electricity system. It's a role that puts us right at the heart of Scotland's ambition to be Net Zero by 2044. And we're taking it very seriously. We're investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you'll fit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to [email protected].

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.