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Brighte Capital

Customer Relations Team Lead

Junte-se à Brighte Capital como Líder da Equipe de Relações com Clientes em Sydney. Supervise a resolução de reclamações, o engajamento das partes interessadas e a integração de IA para melhorar as operações. Aproveite horários flexíveis, almoços gratuitos e eventos sociais.
Brighte Capital
Brighte Capital
Sydney, Austrália   Híbrido   Tempo Integral  UTC+10:00

Brighte Capital

Company Overview

Brighte Capital

Sydney, NSW, Australia

2015

Business Model

Finanças e Energia Renovável

Brighte Capital oferece soluções de financiamento para projetos de energia renovável, como instalação de painéis solares e sistemas de aquecimento. Eles se concentram em facilitar o acesso a opções de financiamento para consumidores e empresas que desejam adotar tecnologias sustentáveis.

As fontes de receita da Brighte incluem taxas de financiamento e juros sobre os empréstimos concedidos para projetos de energia renovável. Além disso, eles podem gerar receita através de parcerias com instaladores e fornecedores de tecnologia sustentável.

Locations & Geography

Brighte Capital opera principalmente na Austrália, com foco em estados como Nova Gales do Sul, Victoria e Queensland. A empresa está se expandindo para atender a uma demanda crescente por soluções de financiamento em energia renovável em todo o país.

Company Culture

A missão da Brighte é tornar a energia renovável acessível a todos, promovendo um futuro sustentável. Eles valorizam a inovação, a transparência e a responsabilidade social em suas operações.

A Brighte promove um ambiente de trabalho colaborativo e inclusivo, onde os funcionários são incentivados a compartilhar ideias e contribuir para o crescimento da empresa. A cultura da empresa é centrada na sustentabilidade e na inovação.

A empresa investe no desenvolvimento profissional de seus colaboradores, oferecendo treinamentos e oportunidades de crescimento dentro da organização. Eles acreditam que o desenvolvimento contínuo é fundamental para o sucesso da empresa e de seus funcionários.

Career Opportunities

Brighte Capital frequentemente busca profissionais nas áreas de finanças, tecnologia e atendimento ao cliente. As oportunidades variam desde analistas financeiros até especialistas em energia renovável.

A empresa oferece um pacote de benefícios competitivo, incluindo opções de trabalho flexível, programas de bem-estar e oportunidades de desenvolvimento profissional. Eles também promovem um ambiente de trabalho saudável e equilibrado.

Contact Information

LinkedIn

brighte.com.au

Careers at Brighte Capital


Última atualização em 2025-03-27 | Relatar um problema

Job Description

Our mission is to make consumer energy resources (CER) affordable and accessible for everyone.

Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment.

Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year in 2020 as well as winning the Sustainability Crusader award at B&T's 2023 Women Leading Tech Awards. She is a passionate and humble leader who has a human first approach to business.

As a business in 2025, we have been named a AFR Sustainability Leader within the Banking and Finance category and won the inaugural Sustainability Award at the Affies in 2024!

About the Role

The Customer Relations Team Leader is responsible for Brighte's complaints function, ensuring the fair, timely, and compliant resolution of customer complaints. It oversees investigations, regulatory representation, continuous improvement, and strategic development of the function.

It also plays a key role in stakeholder engagement, board-level reporting, and the integration of AI and automation to enhance operational efficiency and insights.

This person is a trusted advisor across the business and plays a key role in strengthening Brighte's risk culture, supporting both strategic projects and day-to-day operations.

What You'll Do

  • Lead and manage the Customer Relations Team, Brighte's Dispute Resolution function, ensuring high performance, capability development, and wellbeing.
  • Direct and oversee the resolution of complex and high-risk complaints across credit products and third-party vendors, ensuring dispute resolution is handled in accordance with relevant legislation, industry codes, and regulatory expectations.
  • Represent the company in external dispute resolution forums (e.g., AFCA) and regulatory investigations.
  • Maintain up-to-date knowledge of regulatory changes and ensure team compliance, consistency in communication, documentation.
  • Define and execute the strategic direction of the complaints function and identify opportunities to improve complaint handling processes, customer experience, and risk mitigation.
  • Lead initiatives to address systemic issues and embed a culture of learning and accountability.
  • Collaborate with cross-functional teams to ensure complaints insights inform product, service, and policy improvements.
  • Provide regular reports to leadership and the Board on complaint volumes, trends, root causes, risks and resolution performance and present data insights to management committees.
  • Develop and maintain standardised templates, workflows, and procedures for consistent complaint handling.
  • Lead the implementation of AI tools to automate complaint triage and categorisation, support sentiment analysis and risk flagging, and enable predictive analytics and trend identification and work with internal teams to integrate complaints data into systems and dashboards.

What You'll Bring

  • Bachelor's degree in Business, Law, Risk Management, or a related field
  • 5-7+ years of experience in complaints handling, customer relations, or regulatory affairs
  • Experience in a regulated industry (e.g., financial services, energy, insurance)
  • Postgraduate qualifications or certifications in Compliance, Risk, or Dispute Resolution (highly regarded)
  • You bring solid experience with strategic leadership and team management
  • A deep understanding of complaint handling frameworks and regulatory obligations (e.g., ASICRG 271, AFCA)
  • Strong communication and stakeholder engagement skills
  • Skilled in driving continuous improvement
  • Experience with complaints systems and AI tools (e.g., auto-triage, sentiment analysis) is highly advantageous

What's in it for you?

  • Flexible working arrangements to suit individual needs and a hybrid work model. Our office is designed for collaboration, creativity and balance between office engagement and remote flexibility. Our in-office days are Monday through Thursday (4 days), with Friday as a remote day.
  • Free lunch! Yes, there is such a thing! Kickstart your week with our Monday Mingle meaning lunch on us and great company. From tacos, to sushi, to charcoal chicken, it's a delicious way to catch up, unwind and connect.
  • Get social. We host a range of social activities at Brighte. A fan-favorite being our weekly Thursday social event, where you can catch up with colleagues over a drink, snack and a game of table tennis.
  • We want our employees to share in Brighte's success. You will be given an opportunity to join our Employee Share Option Plans (ESOP).
  • Snacks galore - who doesn't love that? Our thoughtfully stocked pantry includes snacks to suit your every mood. Fresh bread, protein bars, popcorn, fresh fruit, chocolate, soy crisps, cookies - you name it! We also offer a carefully curated collection of wines and beer on tap for those looking to unwind or enjoy a social moment.
  • End-of-trip facilities. Cycle in to work, lock up your wheels and have a shower in our end-of-trip facilities, which come complete with towel service and hair dryers.
  • Anniversary leave - your dedication at Brighte won't go unnoticed. Enjoy an extra day to celebrate your work anniversary with us.

Diversity and Inclusion

At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment.

Named LinkedIn's #10 Top Australian Start Up (2021), we know we wouldn't be anywhere without our investors, who believe in our mission and the opportunities that lie ahead for a brighter future.

Airtree Ventures, Grok Investments, Kim Jackson and Scott Farquhar's Skip Capital, and Qualgro Partners all continue to support Brighte in making this dream a reality!

If you want to join this mission-driven, inclusive, and highly collaborative team, click apply and upload your resume! All applicants will receive a response.

As part of our process, we require all candidates to undertake references and background checks, which include a police check, anti-money laundering and bankruptcy checks.

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Sobre a função

2 outubro 2025

Tempo Integral

Empresa

2 outubro 2025

Híbrido

Brighte Capital

brighte.com.au

  •  Sydney, Austrália

5-7+ years

UTC+10:00

Candidate-se agora

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Como está ligado

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