Director After Sales (m/w/d)

As a pioneer of wind energy technology and a partner of the energy transition, ENERCON specialises in the turbine and technology development, production, sales and servicing of onshore wind turbines. Pursuing its mission of 'Energy for the world', ENERCON has driven sustainable energy generation from onshore wind since 1984. Thanks to its innovative wind turbine technology, high quality standards and a total installed power of more than 61 GW, it is one of the world's leading manufacturers.

At ENERCON we are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. Supported by our headquarters in Aurich (Germany), around 13,000 professionals spread all around the world contribute with their engagement to shape the future of renewable energies. You may join us and contribute too.

To join our team in one of our SELA (Southern Europe and Latin America) countries, ENERCON is seeking a dynamic and strategic person to lead our After Sales operations in the SELA region. This is a key leadership role responsible for driving revenue growth, customer satisfaction, and operational excellence in alignment with ENERCON's global strategy.

Key Responsibilities

• Lead proactive revenue management under the regional P&L, including pricing differentiation and sales of additional products & services
• Act as the commercial customer point of contact for After Sales, ensuring high levels of customer satisfaction in collaboration with the regional Service division
• Own and manage the After Sales pipeline, including contact database oversight
• Drive major After Sales volume and revenue targets in coordination with Global Sales
• Serve as the first-level escalation point for regional claim management and customer requests
• Explore strategic initiatives in alignment with Global Sales and After Sales LOA
• Organize and manage the regional After Sales department within budgetary guidelines
• Align and consolidate inputs with global functions (SSTP, Global Sales) for new offerings, processes, tools, and standards

Key Activities

• Develop and adapt regional After Sales strategies to maximize revenue in line with ENERCON's global objectives
• Coordinate with regional Service and Project Management to optimize processes and improve project performance
• Track and report key KPIs to monitor success and identify areas for improvement
• Organize and execute country-specific After Sales strategies and marketing programs
• Coordinate After Sales activities for key accounts, including frame agreements, claims resolution, and customer review meetings

Your Qualifications

• Proven leadership experience in After Sales or related commercial roles
• Strong strategic thinking and customer orientation
• Excellent communication and stakeholder management skills
• Experience in managing cross-functional teams and working with global interfaces
• Fluency in English; additional languages are a plus

Your Benefits

• Possibility to work up more than 60% remote (country specific)
• Flexible working hours through appropriate working time models (country specific)
• In- and external training opportunities through the ENERCON Academy
• Company health management and extensive health promotion including company fitness (country specific)
• Company pension scheme (country specific)
• Exciting and varied activities in the green growth sector of wind energy
• Company car

Contact Details

Laura Notholt
[email protected]
+49 171 5281 181