Gestor de Envolvimento do Cliente - eMobilidade (SaaS)

Job Description

At Deftpower, we're shaping the future of electric charging every single day. Our SaaS-platform helps businesses across Europe make charging simpler, smarter and more sustainable. With AI and intelligent software, we make sure charging works seamlessly with the energy grid, creating a greener and more stable system for everyone.

We're growing fast, thanks to a recent major investment, and there's never a dull moment! We're expanding, improving our technology and teaming up with companies in over ten countries.

"I've never once looked at my watch hoping the day would be over. Everything I do feels meaningful." Michael - Business Development Manager

About the job

As Customer Engagement Manager you make sure new clients feel at home fast. From the moment they sign until everything runs smoothly, you're their go-to person. You coordinate the setup, align the right people and make sure everyone knows what's next.

You turn a long list of to-dos into a clear plan. One day you guide a client through testing an API, the next you check if internal teams hit their milestones. You keep things moving, communicate clearly and make sure go-live feels effortless.

• You align clients and teams on goals, timelines and deliverables
• You translate questions into action
• You share progress, prevent surprises and fix blockers early
• You collect feedback and turn it into better processes

What your new colleagues say

Anja, Office Manager ''Everyone is incredibly committed and motivated to make something of Deftpower.''

Wierd, Teamlead Smart Charging "No politics, no unnecessary hierarchy. People say what they think and are honest."

Tim, Operations ''The connection between the charging pole, the car, and our app makes us unique. It's tangible technology anyone can understand.''

Timo, Team Lead "On day 1, after onboarding, you can already deliver something for a customer. You make impact very quickly."

For you

At Deftpower you'll find more than cutting-edge tech - you'll find a team that actually enjoys the ride. Colleagues describe us as ambitious, friendly and flexible, with just the right amount of chaos to keep things interesting. You get the space to shape your role, take initiative, make real decisions and yes, sometimes break things. We call it learning fast.

• Salary between ???4.500 and ???6.000 gross per month
• ???2.000 training budget per year to keep learning and growing
• Choose your own laptop, up to ???1.750
• Hybrid working, short decision lines and a high level of trust
• 25 vacation days, holiday allowance, pension and all the usual good stuff

"Everyone is driven to make customers happy, we don't just work for the sake of working." - Florian, Team Lead

About you

You love connecting people, projects and progress. You're at your best when things are moving fast and you enjoy turning complex setups into smooth experiences - without losing your cool. Clients see you as reliable and clear. And your colleagues love that you always know what's going on.

• 5+ years of experience in client onboarding, implementation or customer success
• You've worked with large B2B clients and know how to navigate complex stakeholder environments
• You have technical affinity and can confidently coordinate integrations and API setups
• SaaS experience is a plus - but not a hard requirement
• You have a valid work authorization for the Netherlands and can be in Arnhem regularly
• You are a match with our values: Drive, Earnest, Forward thinking and Transparency

You care about doing things right with just the right speed. You listen, organize and follow through until the job's done. At Deftpower that makes all the difference.

Our values

Drive You love turning ideas into action. You take ownership, push projects forward and get energy from creating solutions that actually work in the real world.

Earnest You do the right thing, especially when no one's watching. You're respectful, honest and reliable, colleagues know they can count on you.

Forward thinking You're curious and not afraid to try new things. You experiment, learn fast and spot opportunities before others see them coming. Calculated risks? You're in.

Transparency You believe sharing is power. You communicate openly, give constructive feedback and make your work visible so the whole team can grow together.

Join Deftpower!

Here's what you can expect when you apply at Deftpower:

Dependent on the role we do a quick introduction by phone to see if there's a match on the basics. After that you'll meet Ivar, your new Team Lead. We'll tell you more about Deftpower, and we'd love to get to know you as a person. For some roles you'll work on a short case. Next, you will talk to a teammate so that you can get a good feel for the role and the Deftpower.

Do you want to join our team as our new Customer Engagement Manager? Then we'd love to hear about you!