Especialista em Engajamento de Clientes e Despacho

Job Description

The Customer Engagement & Dispatching Specialist plays a key role in delivering an exceptional customer experience by managing inbound and outbound communications, coordinating consultations, and ensuring efficient appointment scheduling across statewide operations. This position is ideal for a highly organized, customer-focused professional who thrives in a fast-paced environment and enjoys helping customers through proactive communication and problem-solving.

Key Responsibilities

• Answer incoming calls and assist customers with appointment scheduling, confirmations, and related inquiries
• Make high-volume outbound calls to prospective customers to promote and schedule consultations
• Manage appointment changes, cancellations, and rescheduling requests with accuracy and urgency
• Follow established call scripts while adapting communication style to customer needs and objections
• Meet or exceed performance goals related to call volume, scheduling accuracy, and appointment confirmations
• Qualify leads by collecting required information and determining customer eligibility
• Escalate customer concerns or scheduling conflicts when necessary to ensure a positive experience
• Maintain accurate customer records and appointment updates within company systems
• Collaborate with internal teams to support smooth appointment flow and operational efficiency

Required Skills & Abilities

• Strong attention to detail with the ability to accurately document and manage appointment information in real time
• Excellent customer service and communication skills with a friendly, empathetic, and solution-oriented approach
• Comfortable navigating CRM systems, scheduling platforms, and communication tools such as Salesforce and RingCentral
• Ability to multitask and adapt quickly in a high-volume, fast-paced environment
• Strong organizational and time management skills
• Team-oriented mindset with the ability to collaborate across departments
• Ability to remain professional and composed under pressure and changing priorities

Qualifications & Experience

• High School Diploma or equivalent required
• 1-2 years of experience in customer service, telemarketing, scheduling, or call center environments preferred
• Proven ability to manage high call volumes while maintaining professionalism and accuracy

Benefits

Why Join Us?

At Trinity Solar, you're not just starting a job--you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success. When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first. Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.