Consultor de Serviços de Ligações

Job Description

We're Momentum Energy - a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.

About the Role

The Customer Connections Consultant's primary responsibility is to manage and process all connection requests for customers. This includes new connections, alterations (including solar), abolishments, and customer onboarding and offboarding exceptions. This role will be customer facing and receiving inbound calls as well as making outbound calls to customers to assist with the resolution of these requests for customers.

• Actioning all incoming requests from customers and their agents to process all connections requests received via email, case, or phone.
• Raising all requests for customers in timely manner, and following up on these requests with the customer, their nominated agent, or the distribution company as required to communicate issues, costs, and resolve any problems.
• Contribute to ongoing business process improvement framework through defining, measuring, analysing, implementing and controlling, as an approach to problem solving and improvement.
• Staying abreast of relevant changes in the market rules and regulations in all states and maintaining updated procedural documents to reflect changes where appropriate.
• Liaise with internal and external stakeholders to ensure timely completion of connections and supply or metering requests, and all related exceptions
• Engage with internal and external stakeholders on process changes, and ensure we align to these as required.

Knowledge, Skills and Experience

• Intricate knowledge of the industry transfers process
• Excellent customer communications skills, including the ability to deal with irate customers in a calm and passive manner
• Highly skilled in Excel
• Knowledge of MSATS
• Demonstrated ability to work independently
• Well-developed oral and written communication skills
• Strong attention to detail
• A real desire to provide high quality service to customers at all times

Further information can be found on the attached Position Description:

What's in it for you?

You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.

We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.

Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.

For any recruitment enquiries or for any accessibility or workplace adjustment enquires including alternative ways to apply please contact us at [email protected] or +61 402 681 632.