Gestor de Reclamações

Job Description

The Claims Manager Germany will play a pivotal role in the day-to-day management of claims related to our projects across multiple countries in the EMEA region, with a strong focus on Germany. In this role as part of an EMEA wide Claims Team, you will support the EMEA Operational Teams in asserting or defending claims. This is not an isolated position, you will add value as part of a team, working in close interaction with your colleagues.

Key Responsibilities

• Gather, question, process, and analyze relevant facts and documentation to assess the situation.
• Develop strategies for asserting or defending claims.
• Be part of the team that defines our commercial and legal strategy with customers and suppliers in case of mutual claims.
• Prepare reports and recommendations on how to best handle claims and disputes.
• Analyze project delays with the team and guide your colleagues in documenting delays and other project impacts.
• Work closely with Commercial Project Managers, Project Managers, Quality, Procurement and Legal to assess and manage disputes, ensuring we act based on facts, solid reasoning, and reliability. You will identify risks for Fluence accurately, report transparently, and constantly think about avoidance strategies.
• Establish processes for Claims Management. If you see weaknesses, speak up and help to fix them. Train and exchange ideas with colleagues on how to support effective claims handling.
• Work closely with various stakeholders and management, feeling comfortable as an active, trusted advisor.

Required Qualifications and Experience

• You are responsible, agile, and possess strong leadership skills
• You have at least 5+ years of experience in Contract and Claims Management within the plant construction industry. Ideally within the energy sector and battery projects
• You hold a technical, commercial, or legal degree and can handle claims in both German and English
• Solid experience managing, asserting or defending claims, and developing strategies for risk mitigation and claim prevention across different EMEA markets.
• You can build a strong partnership with lawyers, commercial and technical colleagues as your everyday sparring partners and collaborators.
• You can adapt and enjoy working in a diverse environment, interacting with many stakeholders, and integrating seamlessly into the team.
• You possess excellent judgment, both in business and interpersonal matters.
• You can assert Fluence's claims while still being well-liked by the other side. Sometimes people tell you: "Wow, I didn't know claim managers could be cool."
• You don't believe in boundaries, you look beyond them. Being able to challenge your colleagues and are open to being challenged to achieve the best possible outcome for Fluence.
• You think positively, and you genuinely enjoy finding solutions
• You demonstrate impeccable ethics and a deep commitment to compliance and safety.
• You are excited to show how you can use AI to innovate and exponentially improve the way we do claims.

Our Culture

At Fluence, our culture is the foundation that drives our ambitious growth strategy and fuels our mission to transform the future of energy. Our core cultural pillars empower us to innovate, collaborate, and lead with purpose, ensuring we continue to deliver unparalleled value to our customers and the world.

Unleash Voices

We believe every voice matters. We encourage openness, active listening, and decisive action to create a culture where everyone has the opportunity to contribute to our success. We foster an environment where diverse perspectives are heard and valued, driving innovation and progress.

Customer Fluent

Our customers are at the heart of everything we do. We're committed to delivering exceptional value that exceeds expectations by understanding our customers' needs and adapting swiftly to meet them. Our deep focus on customer satisfaction drives us to continuously improve and innovate.

Infinite Impact

We are committed to creating the impossible. We push boundaries to deliver sustainable, game-changing solutions that shape a brighter, more energy-efficient future for all. Our team is passionate about making a lasting impact that will resonate for generations to come.

All In

We are all in for growth. Our teams are relentlessly focused on identifying and seizing opportunities that propel us forward. We embrace an ownership mindset, pushing ourselves and each other to accelerate progress and create lasting success.