
Salesforce CTI & Support Admin (f/m/d)
Enpal
Visão Geral da Empresa
Enpal
Berlim, Alemanha
2017
Modelo de Negócio
Energia Renovável
Fornecimento de soluções de energia solar para residências, incluindo instalação e manutenção de sistemas fotovoltaicos.
Venda e leasing de sistemas de energia solar, serviços de manutenção e consultoria em eficiência energética.
Localizações & Geografia
Atuam principalmente na Alemanha, mas também estão expandindo suas operações para outros países europeus.
Cultura da Empresa
Comprometidos em tornar a energia solar acessível a todos, promovendo a sustentabilidade e a eficiência energética.
Focado em inovação, colaboração e desenvolvimento contínuo dos funcionários.
Oferecem programas de treinamento e desenvolvimento profissional para seus colaboradores.
Atividades & Projetos
Implementação de sistemas de energia solar em residências em várias cidades da Alemanha.
Desenvolvimento de soluções de energia solar personalizadas e acessíveis para consumidores residenciais.
Foco em reduzir a pegada de carbono e promover o uso de energias renováveis.
Oportunidades de Carreira
Engenheiros de energia solar, especialistas em vendas, técnicos de instalação.
Oferecem pacotes de benefícios competitivos, incluindo planos de saúde e oportunidades de trabalho remoto.
Informações de Contato
Última atualização em 2025-01-15 | Relatar um problema
Our goal is a solar power system on every roof, a storage unit in every house, and an e-car in every garage. How are we achieving this? Enpal makes solar easy: we sell solar power systems, electricity storage and EV Wallboxes at an all-inclusive rate, supplemented by a favorable green electricity tariff, and intelligently networked into an integrated overall solution.
We are just at the beginning of our journey to becoming Europe's largest energy company. That's why we're looking for talented people to accompany us on this journey, leave their footprint and celebrate successes together with us.
As the first green unicorn in Germany and the fastest-growing energy company in Europe (FT1000 Ranking 2022 by Financial Times & Statista), we continue to advance our mission of green energy for everyone. Be part of this success story and change the world with us!
Job Description
Joining Enpal's team as a Salesforce CTI Admin presents an exhilarating chance to spearhead growth initiatives while honing your skills in Salesforce administration and contact center management. If you're eager to tackle fresh challenges and drive meaningful change, we're eager to have you on board. Let's connect and be a part of a team of 20+ Salesforce Specialists with lots of opportunities to grow and develop your skills.
You will:
- Assist in designing, testing, documenting, and implementing approved changes and enhancements within the Salesforce environment.
- Collaborate with cross-functional teams including Administrators, Product Managers, Developers, QA, and DevOps to optimize customer service processes and ensure seamless integration of contact center support into Salesforce.
- Take ownership of contact center and CTI-related tasks, including managing ring groups, caller IDs, lists, campaigns, and call flow monitoring.
- Functionally manage integration between the contact center and Salesforce, ensuring smooth communication channels.
- Streamline customer service support processes and integration with other systems, such as Microsoft Teams.
- Manage operational requests, troubleshoot issues, and collaborate with diverse user groups.
- Develop and maintain documentation on processes, policies, and application configurations.
- Conduct training sessions for business owners on new features and assist with rollouts.
Qualifications
You bring:
- Experience in contact center environment or telephony-related work, with knowledge of integrating contact center platforms with CRM solutions like Salesforce.
- Minimum 2-3 years of experience as a Salesforce Administrator or similar roles, ideally in Sales and Service Cloud.
- Strong analytical, communication, organizational, and problem-solving skills.
- Ability to work effectively in a collaborative team setting.
- Curiosity about helping others and converting problems into solutions.
Additional Information
- The chance to be part of a fast-growing and future-oriented startup: we are one of the biggest players in the solar business.
- Help to make the world a bit better: we are all about green energy.
- Work with the best in the industry and grow with us: there’s plenty of room for your ideas.
At Enpal, we are proud of the diversity of our team. No decisions are made based on skin color, religion or religious belief, ethnic or national origin, nationality, gender identity, sexual orientation, disability, or age, either during recruitment or employment. We strongly encourage women, neurodivergent people, people of color, and LGBTQ(+) people to apply. Enpal stands for a safe workplace and takes action against discrimination and harassment of any kind.
Sobre a função
17 abril 2025
Tempo Integral
Empresa
17 abril 2025
Flexível
- Berlim, Alemanha
2-3 years
UTC+01:00
Candidate-se agora
O emprego expirou?Por favor, informe a Enpal que encontrou este emprego no Rejobs. Isso vai ajudar-nos a crescer e a levar mais pessoas a trabalhar com energia renovável!
Como está ligado
Ver as suas ligaçõesVeja os seus contactos na Enpal no LinkedIn para aumentar a sua rede de contactos e candidatar-se a esta posição.
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