Revenue Assurance Analyst

Job Description

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

Our team looks across OVO’s portfolio of energy products, including our innovative offerings that help customers achieve net zero. We think about what we expect different types of customers to consume across these products, what that costs us and if that’s aligning to the revenue we receive, and then work with stakeholders from across the business if this ever misaligns.

We make sure that, wherever estimation or judgement is required, our customer outcomes are as accurate as possible, demonstrating that our customers can trust us with their energy. Where we spot issues or misalignment between our revenues and our costs, we work to rectify this for our customers and to secure OVO's financial position.

This role in a nutshell

This Revenue Assurance Analyst role is a pivotal role in ensuring financial accuracy and customer trust within OVO and would suit somebody who is great at producing robust, insightful data analysis to drive operational outcomes. You will work in a team of ~3 analysts with a wide range of skills and knowledge and will have the opportunity to work collaboratively on large projects as well as having ownership of processes and delivering analysis independently.

Your key outcomes will be

• Robust data analysis to find themes and trends that cause undesirable customer billing journeys and proposing solutions to remedy them.
• Working with Finance colleagues and Ops billing specialists to report on the financial and operational health of our billing systems, including billing imbalance, helping link operational performance through to our monthly financials.
• Developing a deep understanding of how our billing systems work and where appropriate designing controls (input, process, output) around billing to assure our financial reporting and compliance .
• Ensure our processes have comprehensive and automated controls, testing and validation.
• Building benchmarked usage estimation models of varying complexity to improve billing accuracy, improve direct debit accuracy, reduce bill shock and improve customer satisfaction.
• Data storytelling; defining metrics and building dashboards to support performance analysis and decision making.
• Proactively mining data across the business to identify opportunities to reduce revenue leakage and enrich the quality of our reporting.
• Forging positive working relationships with teams across OVO to ensure our insight has the greatest impact.
• Promoting ethical methodologies across how all data is used and processed, always ensuring compliance and security is placed first.

Within your first 6 months month you’ll

• Carry out a variety of analytics, data visualisation and data storytelling to check that our revenue across our product portfolio is what we’re expecting and dig deep into the data to explore any areas where it isn’t aligning
• Get familiar with our different types of customer offerings and build streamlined analysis to make sure we are consistently pricing these to customers in a fair and compliant way.
• Take on monthly BAU reporting that we do for the Finance team (1-2 days per month) and be proficient to analyse as appropriate.

Systems

BigQuery, SQL, Looker, Tableau, Airflow, Dataform, GCP, GitHub, Python (nice to have)

You’ll be a successful Revenue Assurance Analyst at OVO if you…

• A strong mathematical or analytical background.
• Ability to take a business problem and come up with the relevant data analysis to investigate it.
• Ability to take ownership of projects to build complex new models.
• Confident managing and manipulating large amounts of data.
• Experience in core data analysis technologies, ideally excellent SQL skills.
• Ability to act as the business partner with other areas of the business e.g. Operations, being a ‘critical friend’ i.e. providing constructive challenge but supporting, to make change happen within OVO.
• Demonstrable high attention to detail.
• Drive to learn and develop new skills to suit the work.
• Transparent work that makes things simple for the wider team.
• A creative thinker who thrives off direct responsibility and delivers value.
• Presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders.

Let’s talk about what’s in it for you

We’ll pay you between £35,000 and £50,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer:

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home

Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.