Application Systems Analyst II (m/w/d)

We want to develop our culture of care so that everyone can reach their full potential and create a workplace where everyone feels listened to and respected. We want you to feel included and your comments and ideas to be appreciated.

Job Description

The Application Systems Analyst II – Development & Construction plays a key role in supporting and optimizing the suite of business applications used across Development and Construction operations, with a primary focus on HeavyJob, Procore, and ArcGIS. This position ensures that these systems are reliable, integrated, and aligned with both field and office workflows to drive efficiency, accuracy, and productivity. Acting as a bridge between IT, field teams, and business stakeholders, the analyst provides strategic support, manages application lifecycles, and leads continuous improvement efforts to ensure the tools meet the evolving needs of the Development & Construction businesses.

Requirements

• Lead the operational oversight of the HeavyJob system and other Development & Construction applications, ensuring high availability, performance, and user satisfaction across all supported platforms.
• Own and manage system configurations, updates, and integrations, proactively identifying opportunities to streamline workflows and enhance interoperability with enterprise tools such as Procore, ArcGIS, and other Development & Construction technology platforms.
• Serve as a liaison between IT, business stakeholders, and third-party vendors, coordinating resolution of complex technical issues and ensuring alignment with organizational goals and service standards.
• Design and deliver structured training programs and user enablement strategies for field teams, project managers, and office personnel, fostering adoption and maximizing the value of supported systems.
• Manage application lifecycles through an IT Service Management (ITSM) framework, ensuring structured deployment, change control, and incident resolution. Track all activity in the ITSM platform to monitor KPIs, identify trends, and recommend improvements that enhance system support and performance.
• Analyze and resolve escalated user issues, leveraging root cause analysis and trend identification to implement sustainable solutions and reduce recurring incidents.
• Collaborate with cross-functional teams (e.g., Finance, Business Transformation, Project Delivery) to ensure data integrity, optimize system usage, and support strategic initiatives through technology.
• Document and communicate system changes, enhancements, and best practices to stakeholders, ensuring transparency, alignment, and continuous improvement.
• Attend work regularly and punctually, as scheduled or expected.
• Comply with the Employee Handbook, Code of Conduct, and Company Policies & Procedures.

Additional Responsibilities

• Model and promote a safety- and quality-first culture, leading by example and reinforcing best practices across all supported systems and teams.
• Ensure data accuracy, integrity, and governance across HeavyJob and other Development & Construction systems by implementing validation protocols, monitoring data quality, and coordinating with stakeholders to resolve discrepancies.
• Lead and document system audits to verify compliance with internal standards, regulatory requirements, and industry best practices; drive remediation and continuous improvement initiatives based on findings.
• Collaborate cross-functionally with departments to design and maintain seamless data flows and integrations between HeavyJob, Procore, ArcGIS, and other enterprise platforms.
• Continuously evaluate system performance and user experience, leveraging analytics and stakeholder feedback to recommend and implement enhancements that improve operational efficiency and align with business goals.
• Own the communication and change management process for system updates, enhancements, and new feature rollouts, ensuring stakeholders are informed, trained, and supported throughout the lifecycle.

Qualifications

• Bachelor’s degree in information technology, construction management, business administration, or a related field, or 8 years' equivalent work experience required.
• Certification in HeavyJob, Procore Admin, ArcGIS Enterprise Admin training or system-specific certifications required.
• Certification in ITIL v4, CompTIA Project +, Microsoft Power Platform Fundamentals or equivalent preferred.
• 3 or more years of systems management or IT support role, ideally within the construction or project management industry required.
• 2 or more years of hands-on experience with HeavyJob, Procore, ArcPro software or similar development & construction management tools is highly preferred.
• Certification in continuous improvement and/or lean methodology and practice preferred.
• Ability to travel domestically 16-30% required.
• Must possess a valid Driver’s License.
• Detail-oriented, with a strong focus on data integrity, system optimization, and continuous improvement across multiple business applications.
• Proactive and self-directed, capable of independently managing complex tasks while collaborating effectively across departments and stakeholder groups.
• Experienced in training and mentoring, with the ability to support users at all levels and foster adoption of enterprise systems.
• Advanced technical aptitude, including the ability to troubleshoot escalated issues, perform root cause analysis, and implement sustainable solutions.
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences and engage stakeholders at all levels.
• Strong project management capabilities, including prioritization, coordination of concurrent initiatives, and delivery of system enhancements aligned with business goals.
• Familiarity with construction workflows and project management practices, with the ability to align technology solutions to field and office operations.
• Working knowledge of IT Service Management (ITSM) tools and practices, including tracking KPIs, identifying trends, and using data to inform support strategies and system improvements.

Anticipated base salary range: $94,000- $118,000

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. This position is bonus eligible.

RES offers benefits that are effective first day of employment. These benefits include the following:

• Medical, Prescription, Dental and Vision effective date of hire
• Basic Life and Dependent Life
• Short and Long Term Disability
• RRSP with 6% company match
• 4 weeks Paid Time Off (PTO) and 10 Paid Holidays
• Tuition and Green Car reimbursement
• Volunteer and Charity Matching
• Paid Parental Leave and Paid Sabbatical Leave
• Employee Referral Bonus
• Employee Discounts and Wellness programs
• Wellness Reimbursement $680 CAD annually

Physical requirements and environment

The work environment and physical demands characteristics are representative of those the employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rarely: Walking is required.

Frequently: Repetitive motion, sitting, and standing are required.

Constantly: Reading, hearing, and vision are required.

Rarely exposed to extreme cold, heat, and humidity, noise, hazards, and wet climates, in the working environment.

Occasionally exposed to humidity in the work environment.

Candidates will be required to pass a pre-employment background investigation as a condition of employment.

RES is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Must be able to pass a Canadian Abstract Process Review.