Senior Manager, Flex Operations

Job Description

Uplight is creating a new category of energy. We make software that manages energy resources in homes and businesses—including things like smart thermostats, electric vehicles, solar panels, storage batteries, heat pumps, and even people’s behavior—to generate, shift, or save energy to balance the grid, making it more efficient and reliable. This creates clean energy capacity that can be used by the power grid instead of burning more fossil fuels. Our solutions accelerate the transition to clean energy and save money for energy customers.

We are looking for a Senior Manager, Flex Operations to drive our company forward, and help us lead the clean energy revolution!

How you will make an impact

As a Senior Manager on the Flex Operations team, you’ll lead a portfolio of complex delivery workstreams, guiding multiple teams and/or managers through high-impact DR and DER program execution. You’ll play a critical role in scaling operational systems, influencing product development, and driving alignment across the business. This role requires strong people leadership, strategic thinking, and comfort with ambiguity in a fast-growing and evolving product space.

What you get to do

Organizational Leadership

• Lead and develop middle to senior level Individual Contributors accountable for the operations, strategy, performance, and growth of strategic Flex programs.
• Hire, coach, and evaluate direct reports, fostering high performance and career growth.
• Strengthen leadership capabilities within your teams, instilling strong management and decision-making practices.
• Evolve team structure to align with scaling needs, client demands, and product maturity.

Program & Portfolio Oversight

• Own business outcomes across a portfolio of Flex programs, balancing client delivery, operational KPIs, and risk management.
• Apply deep Demand Response expertise to mentor managers and teams on strategies that improve customer enrollment, event participation, and overall program performance.
• Guide teams through escalations and complex problem resolution.
• Standardize delivery expectations, reporting, and success measures across teams.
• Provide capacity planning and resource forecasting for 12+ months.
• Influence product and program design by applying wholesale market knowledge to support Flex’s expansion into ISO/RTO-integrated programs.

Strategic Partnerships

• Collaborate with Product, Engineering, and Revenue leaders to influence roadmaps and operational decisions.
• Collaborate with Marketing and Partnerships teams to design and execute program growth strategies.
• Define how Operations engages with cross-functional teams to deliver client value, improve efficiency, and scale effectively.
• Represent operational priorities and constraints in strategic planning forums.

System & Process Evolution

• Drive continuous improvement through tooling, metrics, documentation, and workflow refinement.
• Ensure your teams are set up for scale, quality, and resilience.
• Champion QA/QC, performance monitoring, and delivery standardization efforts.

What you bring to Uplight

• 8+ years in operations, program delivery, or client services, including 3+ years managing people managers or senior ICs.
• 2+ years of hands-on experience in Demand Response and wholesale electricity market operations (ISO/RTO).
• Proven success scaling systems, leading high-performing teams, and delivering complex programs.
• Exceptional leadership, prioritization, and stakeholder management skills.
• Strong data fluency (SQL, dashboards, monitoring tools) and experience working closely with product and engineering teams.
• Skilled communicator with a track record of influencing senior leaders and driving cross-functional alignment.

Don’t meet every single requirement? Studies have shown that women, marginalized genders and people of color are less likely to apply to jobs unless they meet every single qualification. At Uplight we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why Join Uplight in Leading the Fight Against Climate Change?

At Uplight, we're not just offering a job – we're offering a chance to be part of the solution to one of the world's biggest challenges. As a certified B Corporation, we're deeply committed to both social and environmental responsibility. Here's why you should join our team of passionate Uplighters:

• Make a Meaningful Impact: Your work directly impacts our mission of decarbonization and building a more sustainable future.
• Grow Your Career: We offer ample advancement opportunities, robust learning and development programs, and a supportive team environment that fosters collaboration and innovation.
• Thrive: We offer comprehensive benefits, including flexible time off, generous parental leave, a wellness stipend, and work flexibility to help you thrive both personally and professionally.
• Belong to an Inclusive Community: We celebrate diversity and foster an inclusive workplace where everyone feels respected, empowered, and heard. Our Employee Resource Groups offer opportunities to connect with colleagues who share your interests and backgrounds.
• Be Part of a Growing Movement: Join a team of dedicated individuals who are passionate about creating a more sustainable future. We offer a collaborative environment where your ideas are valued and your contributions recognized. Together, we can build a brighter tomorrow.

To learn more about our comprehensive benefits package and other perks, visit uplight.com/careers

Salary Range: $112,000 to $140,000 + Bonus

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

Uplight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race (including hair texture and hairstyles), color, religion (including head coverings), age, sex, national origin, disability status (including neurodivergence), genetics, protected veteran status, sexual orientation, gender identity or expression, neurotypicality, or any other characteristic protected by federal, state or local laws.