Field Service Case Manager (m/w/d)

At Sunrun, we are committed to transforming the way we power our lives, and this begins with our employees. We aim to create an environment where you can thrive through our dedication to diversity, inclusion, and belonging. The Field Service Case Manager is vital in coordinating the effective execution of field service work through direct relationships with Sunrun branches and partners. Success in this role requires a strong customer focus, excellent communication skills, and a drive to succeed.

Sunrun promotes a culture that values diversity, inclusion, and belonging. We believe empowering individuals and respecting their differences is essential to our mission of connecting people to sustainable energy solutions. The work environment is fast-paced and team-oriented, where collaboration is encouraged to achieve shared goals.

Sunrun provides ample opportunities for professional growth and development within various teams, fostering highly effective relationships and teamwork.

Detailed Benefits and Perks

• Health insurance coverage
• Employee wellness program
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off (PTO)
• Annual bonus eligibility based on performance
• Short and long-term incentives
• Program-specific awards

Compensation and Benefits

• Starting salary/wage for this opportunity: (18.51 to )24.69
• Compensation details may vary based on location and are not influenced by an applicant’s salary history.

Why you should apply for this position today

This role offers an exciting opportunity to engage with customers and make a direct impact on their experience with field services. By joining our team, you will contribute to Sunrun’s mission to make clean energy accessible to all.

Skills

• Strong relationship management skills
• Excellent written and oral communication skills
• Proficient in Microsoft PowerPoint, Word, and Excel or equivalent (GSuite)
• Strong CRM experience, preferably Salesforce
• Detail-oriented with the ability to manage multiple tasks under pressure
• Proactive, energetic, and self-motivated
• Strong analytical skills and ability to seek win-win solutions

Responsibilities

• Ensure jobs are ready to be actioned and completed for optimal customer experience.
• Serve as point of contact for customers regarding routine Field Service activities.
• Create and dispatch customer appointments in line with tech routes and schedules.
• Initiate tasks for further work required for field service dispatches.
• Prioritize customer escalations and adjust schedules as needed.
• Meet performance metrics and deadlines in a fast-paced environment.
• Build positive relationships with customers and internal teams, providing necessary updates and reporting.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of relevant work experience, including customer service and scheduling.
• Basic knowledge of solar installation, construction, or roofing preferred.
• Proven track record of success in effective team collaboration.

Education Requirements

• High school diploma or equivalent.

Experience Requirements

• Minimum of 2 years of relevant work experience in customer service, scheduling, coordination, or case management.

Salt Lake City offers a unique blend of urban convenience and outdoor adventure, making it an attractive location to live and work. With its stunning natural beauty, proximity to world-class skiing and hiking, and a growing tech ecosystem, Salt Lake City provides an excellent quality of life and ample opportunities for personal and professional growth.