Senior Business Analyst

Job Description

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

We are looking for a dynamic Senior Business Analyst to join our Payments and Collections Management (PacMan) transformation team. In this role, you will play a critical part in reshaping systems and processes, focusing on improving Payments, Payment Arrangement and Affordability solutions.

As a Senior Business Analyst, you will be a key member of the Payments & Affordability squad. You will be working closely with the Product Owner, Functional Architect’s and delivery partners to bridge the gap between business and technical requirements with the goal of deploying & embedding modern SaaS platforms into the AGL Customer Markets architecture.

What you’ll be doing

• You’ll be facilitating collaboration with stakeholders to drive the definition of objectives & requirements, influencing where appropriate to ensure best practice.
• Decomposing features into epics and stories (utilising I.N.V.E.S.T. best practices).
• Documenting detailed requirements with supporting acceptance and testing criteria scenarios.
• Facilitating agile estimation, prioritisation, and planning workshops, identifying and managing inter-team, inter-platform, and other external dependencies.
• Defining and champion the quality & governance standards across the delivery framework & internal team artefacts/processes.
• Fostering a high-performance culture by identifying opportunities for continuous improvement.

What you’ll bring

• Multiple instances of proficiently delivering complex, large initiatives end-to-end in an agile environment.
• Ability to balance multiple competing priorities and effectively manage expectations.
• Strong analytical and conceptual skills with focus on detail & quality documentation.
• Exceptional stakeholder management and advanced organisational skills.
• Demonstrated ability to create coherent, Features, Epics, Stories & Detailed Stories with complete traceability back to program governance & assurance.
• Be a self-starter with a high level of initiative and commitment to meeting deadlines.

At AGL, we offer a wide range of benefits including

• Flexible working options including hybrid work.
• Discounts on energy, telcos and solar plans.
• Participate in Energise - our reward & recognition program.
• Access 20 weeks of paid parental leave for the primary carer.
• Access to an additional week of recharge leave per year.
• Play an active role in our diversity & inclusion initiatives.
• Novated leasing and Electric Vehicle subscriptions.
• Access to study assistance, AGL’s share purchase plan and insurance deals.

Benefits may change over time and vary based on role type and location

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.